Manage client relationships and oversee operations for a team of Virtual Assistants, ensuring client satisfaction and team performance in a fast-paced environment.
This is a remote position.
Industry: NDIS
Type: Full Time
Rate: 10 AUD/hour
At Scale-X Solutions, we’re looking for a highly organized and people-driven Operations & Account Team Lead to help manage client relationships, oversee daily operations, and support team performance.
This role is ideal for someone with strong leadership and operational experience, preferably from customer service, account management, team leadership, or support operations — with enough sales background to confidently handle client communication and relationship management.
If you thrive in fast-paced environments, know how to keep teams accountable, and can maintain strong client relationships without being overly sales-focused, this could be the perfect fit.
- Oversee daily account operations and ensure smooth client servicing
- Manage and support a team of Virtual Assistants and/or support staff
- Act as the main point of contact for assigned client accounts
- Build strong client relationships through proactive communication and problem-solving
- Coordinate internal teams to ensure tasks, timelines, and deliverables are met
- Monitor account performance, team productivity, and client satisfaction
- Handle escalations and provide operational solutions when needed
- Identify opportunities to improve processes and client retention
- Assist with onboarding new accounts and maintaining long-term partnerships
- Collaborate closely with management to ensure operational excellence
- Permanent Work From Home
- AU Morning Shift
- HMO on your first year
- Paid Leave Credits
- Supportive and collaborative team environment
- No commute, no traffic, no unnecessary office stress
- Long-term career growth opportunities
- At least 3 years of experience in operations, account management, customer success, or team leadership
- Previous experience handling teams in a remote/work-from-home setup is highly preferred
- Strong client communication and stakeholder management skills
- Background in sales, account management, or client-facing roles is a plus
- Ability to multitask, prioritize, and manage multiple accounts/projects
- Experience using CRM systems and operational tools
- Strong problem-solving, organizational, and leadership skills
- Proactive mindset with the ability to work independently
- Experience in the NDIS industry is an advantage but not required
- Can lead a team while keeping clients happy
- Knows how to balance operations and relationship management
- Is calm under pressure and solutions-oriented
- Takes ownership and genuinely cares about delivering results
- Understands that strong operations are what keep clients long-term
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