Technical Account Manager (ANZ)

At Buildkite, we're on a mission to help developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech's most innovative companies - including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We've rethought how CI/CD should work, building a platform that's fast, reliable, secure, and scales to meet the needs of high growth tech companies. 

We’re looking for a Technical Account Manager based in Australia to join our growing Technical Services team. You’ll be a trusted advisor to some of our largest and most complex customers, helping them get the most out of Buildkite from onboarding through to ongoing success.

This is a customer-facing, relationship-driven role where you’ll work closely with teams across Sales, Product, Engineering, and Support to ensure our customers feel supported, heard, and confident in scaling their delivery practices with Buildkite.

 🤝 Partner with Customers for Long-Term Success

• Manage a portfolio of high value, strategic customers, understanding their goals and helping them get value from Buildkite
• Lead technical discussions with customer teams to guide onboarding, unblock challenges, and support integrations
• Build strong relationships across both engineering teams and senior stakeholders to drive product adoption
• Work closely with Sales on a smooth handover from pre-sales to post-sales, ensuring continuity and confidence from day one
• Conduct regular customer check-ins, share product updates, track goals, and proactively surface opportunities for deeper engagement or expansion

⚡ Collaborate Across Teams to Drive Impact

• Advocate for customer needs internally, escalating challenges and sharing insights with Product and Engineering
• Represent customer feedback in product planning conversations, identifying common patterns and suggesting solutions
• Provide hands on guidance and training to help customers become confident users of Buildkite
• Contribute to process improvements within the Technical Services team, helping us deliver a consistent and thoughtful customer experience

• A strong technical background, with experience using tools like Buildkite, AWS, GCP, Terraform, Kubernetes, or other CI/CD and DevOps platforms
• Excellent communication skills, capable of explaining complex technical concepts to both engineering teams and senior leadership
• A passion for customer success, with an empathetic approach to building lasting relationships with customers
• Strong problem-solving skills, thriving in fast-paced environments where you can work autonomously and handle multiple priorities
• Experience working with remote, cross-functional teams, and enjoy adapting to different time zones and customer needs
• Comfort with ambiguity and a proactive attitude to handle evolving customer needs in a dynamic environment

This is not a software engineering role, but familiarity with scripting (Bash) or an understanding of languages like Ruby, Go, JavaScript, or Python is a plus. If you’re passionate about technology and love driving customer success, this is the role for you!

• Remote first culture and support for work life balance
• Competitive compensation and benefits package
• Meaningful work with some of the most innovative companies in tech
• Opportunities for professional growth and learning
• A supportive and collaborative team culture where your ideas matter