Provides technology and production support for AU and NZ banking services, including payments, liquidity, trade, and investor and issuer services. The role manages operational resilience, regulatory compliance, business continuity, incidents, change governance, payment scheme approvals, clearing partner relationships, and third-party technology vendors. It requires expertise in local payment schemes, financial services platforms, ISO 20022, SWIFT messaging, APIs, operational risk, and regulated production environments.
Key Responsibilities
- Maintain operational resilience, regulatory compliance, and business continuity for the AU & NZ Services Cluster Technology team, optimizing technical resources and operational models to support the franchise effectively.
- Provide critical technology support for the local Services business, ensuring seamless, high-availability operations across Payments, Liquidity, Trade, Investor Service, and Issuer Service by partnership with global technology teams.
- Embed directly within AU & NZ product and operations teams to provide direct technical support for core business functions
- Utilize specialized in-country technology expertise to manage, navigate, and align Citi platforms with industry-specific technology changes within the complex, evolving market infrastructure and local
- Apply local domain expertise to efficiently identify, address, and remediate region-specific risks, bottlenecks, and system dependencies in critical functions such as incident resolution, service delivery, and change management.
- Ensure high service availability, operational resilience, and meet specific requirements of local clients and stakeholders.
- Manage third-party technology vendors and outsourcing relationships to ensure strict compliance with company policies, local, and established service level agreements
- Govern the scheme change management pipeline ensuring all application and infrastructure changes impacting payment rails are thoroughly reviewed, risk-assessed, and submitted for formal scheme approval.
- Manage technical relationships and operational service oversight for clearing partner banks ensuring optimal connectivity and SLA compliance.
Required Experience
- 2 - 5 years' experience within technology, payments, or infrastructure functions in banking or financial services.
- Understanding of Australian and New Zealand payments schemes and clearing arrangements.
- Strong understanding of payment processing, treasury services, receivables, payables, and trade finance platforms.
- Experience supporting business-critical applications in a highly regulated environment.
- Demonstrated experience in regulatory, industry, or scheme-driven technology initiatives.
- Proven track record managing production incidents, operational risk, and service resilience.
- Knowledge of technology governance, change management, risk frameworks, and operational resilience.
- Exceptional stakeholder management and communication skills across business, technology, operations, and executive audiences.
- Strong analytical, problem-solving, and decision-making capabilities.
- Demonstrated ability to manage multiple priorities and deliver results in complex, fast-paced environments
Skills
- Banking Products: Payments, Liquidity Management, Trade, Investor /Issuer Services
- Delivery Methodologies & Tools: Agile, JIRA, and SaaS platforms
- XML/JSON: ISO 20022 message definitions (pacs, pain, camt), SWIFT MT/MX mapping, and JSON/REST APIs.
- Production Support: L1/L2 incident resolution and log triage
- Regulatory Reporting: APRA (CPS 230/234), AUSTRAC (IFTI/TTR), and RBA/RBNZ requirements.
- Business Continuity and Disaster Recovery
#LI-Hybrid
#LI-RW2
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Job Family Group: Technology------------------------------------------------------
Job Family:Applications Support------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
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