Jobs at Citi

Establishes and maintains FIX connectivity between external clients and Citi gateways across equities, derivatives, and rates. Responsibilities include client onboarding and certification, legacy platform migration, troubleshooting, second-line support, requirements analysis, project coordination, production releases, and collaboration with business, development, QA, infrastructure, and support teams. The role requires expertise in FIX Protocol, electronic trading, market access, networking, and financial markets.

Manages application access requests, user entitlements, account creation, limit changes, approvals, and control records for internal and vendor systems. Coordinates with business, production support, and development teams to complete activities, prepares application reports, reviews procedures, supports escalations, and identifies process improvements and automation opportunities. The role also requires risk awareness, regulatory compliance, concise communication, and flexible hours during market-driven events.

Provides technology and production support for AU and NZ banking services, including payments, liquidity, trade, and investor and issuer services. The role manages operational resilience, regulatory compliance, business continuity, incidents, change governance, payment scheme approvals, clearing partner relationships, and third-party technology vendors. It requires expertise in local payment schemes, financial services platforms, ISO 20022, SWIFT messaging, APIs, operational risk, and regulated production environments.

Provides 24x7 production application support, resolving incidents, managing changes and deployments, maintaining availability, and communicating status to stakeholders. Troubleshoots APIs, databases, web servers, cloud platforms, application servers, and monitoring systems. Supports capacity planning, resiliency, incident and problem management, process improvements, knowledge sharing, and collaboration with development, infrastructure, and business teams. Requires shift and occasional weekend support.

Leads Citi’s domestic payments franchise across Australia and New Zealand, owning product strategy, roadmap, commercialization, P&L, innovation, regulatory engagement, risk governance, and client adoption. The role represents Citi with payment schemes, regulators, industry bodies, and market infrastructure providers; partners cross-functionally on product delivery and transformation; and manages a high-performing product team.

Lead application support for Digital Custody Assets, manage incidents and outages, coordinate disaster recovery and resiliency tests, drive process improvements, enforce onboarding and non-functional standards, provide technical guidance to development, and manage a team of support engineers while partnering across technology and business stakeholders.

Lead the instant payments product for Australia and New Zealand, driving strategy, roadmap, P&L, product delivery, client engagement, regulatory compliance, and payments transformation initiatives.

Lead production support and SRE for Citi's digital asset platforms, owning incident management, observability, troubleshooting, and automation. Partner with product and engineering teams to diagnose root causes, implement scalable fixes, manage risks, and mentor junior engineers to improve platform reliability and performance across blockchain-connected systems.