Company :
Hastings Deering (Australia) LtdAbout the Role
Hastings Deering is seeking an experienced Technical Communicator to join our team, with the flexibility to be based at any of our major branches across Queensland.
This role is responsible for providing advanced technical support to dealer personnel and act as the primary point of contact with Caterpillar for equipment technical support reporting and resolution. You will assist in resolving adhoc and ongoing technical and product issues by delivering timely, accurate advice and ensuring issues are correctly identified, investigated, reported, and resolved in line with Dealer and Caterpillar processes.
As the subject matter expert for an allocated product range, you will be a trusted technical advisor to internal Hastings Deering teams. You will apply your product knowledge and expertise across Dealer and Caterpillar systems, tooling, literature, and SOS data interpretation, while managing product problem reporting, machine incidents, and service communications to support improved machine reliability and business outcomes.
Key Responsibilities
- Provide expert technical support to internal teams to diagnose and resolve complex product and technical issues
- Act as the subject matter expert for allocated products, applying specialist knowledge and practical experience
- Utilise Dealer and Caterpillar systems and tools including SIS, technical literature, tooling, and SOS data interpretation
- Manage and report product problems and machine incidents through the correct Dealer and Caterpillar reporting channels
- Review service letters and technical communications, providing clear advice and recommendations to stakeholders
- Support basic warranty and goodwill processes in line with Caterpillar guidelines
- Effectively prioritise and manage multiple technical cases to meet deadlines and business expectations
About You
To be successful in this role, you will bring a strong technical foundation, a methodical approach to problem‑solving, and the ability to communicate complex information clearly and confidently.
- Electrical or mechanical trade qualification
- Strong equipment and product knowledge within a technical service environment
- High attention to detail with disciplined documentation and reporting practices
- Excellent time management and the ability to manage competing priorities
- Sound systems knowledge and confidence working with technical platforms
- Strong verbal and written communication skills, with the ability to communicate across all levels and influence key internal and external stakeholders
Who are we and why work with us?
Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
When you join our team at Hastings Deering, you’ll benefit from:
- Competitive Salary & Security – A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
- Training & Career Development – Opportunities for training, mentorship, and career development specific to your role.
- Flexibility & Work-Life Balance – We prioritize your well-being with flexible working hours
- Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
- Leadership Development – At Hastings Deering, we offer the opportunity to be mentored by experienced leaders and give you access to ongoing leadership and professional development training to help you advance in your career.
- Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, including our Employee Assistance Program, Fitness Passport, free health checks, and discounted private health insurance.
- Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
- Insurance Benefits – Salary continuance insurance.
- On-Site Perks – Free on-site parking.
Interested? Here’s What’s Next:
If you’re interested in growing your career with a large OEM, we’d love to hear from you!
📌 Apply Now – click the button below.
📞 Enquiries: 1300 071 618
👤 Contact: Brianna Smith – [email protected]
Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.
