Technical Engagement Specialist

Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics. 

Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk

Overview of role

Advanced Navigation is a global leader in high-accuracy navigation systems and robotics. Our products are engineered and manufactured in Australia to deliver mission-critical positioning data across sea, land, and air platforms—including subsea assets, autonomous ground vehicles, and aerospace applications.

The Technical Engagement Specialist plays a vital, dual-purpose role within our Global Services division. This role bridges the gap between our cutting-edge R&D engineering teams and our global customer base. You will be responsible for designing and delivering world-class technical training programs, while simultaneously authoring clear, concise technical documentation, user manuals, and product guides.

What you will do

As a Technical Engagement Specialist, you are expected to:

• Master the technical complexities of Advanced Navigation’s hardware and software ecosystems.
• Design, develop, and deliver engaging training curriculum for international clients, distributors, and internal teams.
• Own and elevate the quality, clarity, and accuracy of product documentation.
• Act as a key interface between R&D, Product Management, Customer Support, and Sales.

Roles & Responsibilities

• 1. Training Architecture & Delivery (60%)
• Curriculum Development: Design, build, and maintain comprehensive technical training frameworks, including syllabi, slide decks, hands-on lab exercises, assessments, and e-learning modules.
• Global Delivery: Deliver high-impact, engaging technical training sessions via multiple channels: face-to-face workshops, live webinars, and self-paced digital learning management systems (LMS).
• Customer Onboarding: Create targeted onboarding training for enterprise clients to accelerate product adoption and maximize customer lifetime value.
• Internal Enablement: Conduct product training sessions for internal teams (Sales, Customer Success, Engineering) to ensure organization-wide alignment on product capabilities and new feature releases.
• Field Training: Lead practical, hands-on technical training sessions, which may occasionally involve field testing or deploying navigation hardware in real-world environments (e.g., maritime or vehicle integrations).
• 2. Technical Writing & Documentation (40%)
• Documentation Authoring: Write, edit, and maintain high-quality technical documentation, including User Manuals, Quick Start Guides, API reference materials, and Hardware Integration Guides.
• Simplifying Complexity: Translate complex engineering schematics, algorithms, and technical jargon into clear, structured, and easily digestible text and visual guides.
• Release & Update Cycles: Partner closely with R&D and Product Management to proactively update documentation alongside software firmware updates and new hardware product lifecycles.
• Knowledge Base Management: Organize and optimize our online customer Help Center/Knowledge Base, ensuring articles are searchable, up-to-date, and intuitive.
• 3. Continuous Improvement & Stakeholder Feedback
• Feedback Loops: Actively collect post-training evaluations and analyze customer support tickets to identify gaps in user knowledge and documentation.
• Process Optimization: Continuously improve instructional design methodologies, formatting standards, and delivery tools.

Behavioural attributes for success

• The Communicator-Educator: Possesses an innate ability to capture an audience's attention, read a room, and tailor complex technical explanations to match the exact expertise level of the listener.
• Autonomy & Project Management: Highly self-directed; capable of managing multiple concurrent training and writing deadlines across different product lines without needing micro-management.
• Curiosity & Rapid Learning: Fascinated by robotics, navigation, and hardware technology. Eager to dive deep into technical specs and ask engineers the right questions.
• Attention to Detail: Uncompromising standards regarding spelling, grammar, document structure, and formatting layout.
• Resilience & Adaptability: Thrives in a fast-paced, rapidly scaling environment where product specifications, features, and company priorities can quickly evolve.

Key Measurables

• Training Excellence: Achieve consistently high Customer Satisfaction (CSAT) scores and Net Promoter Scores (NPS) on completed training programs.
• Documentation Quality: Maintain zero critical inaccuracies in published manuals and decrease "documentation-related" customer support tickets over time.
• Time-to-Publish: Successfully deliver updated user documentation and training materials in alignment with major product and firmware release schedules.

Qualifications & Experience

• Experience: 6+ years of experience working as a Technical Trainer, Product Trainer, or Instructional Designer, with a heavy emphasis on writing your own documentation.
• Industry Background: Proven experience working within a deeply technical B2B industry (e.g., Robotics, Aerospace, Defense, Telecoms, Advanced Manufacturing, or Complex Software/SaaS).
• Instructional Design: Demonstrated experience creating end-to-end training pathways, utilizing modern LMS platforms, and developing multimedia training materials.
• Technical Literacy: Exceptional ability to read, interpret, and explain technical engineering concepts (e.g., basic networking protocols, hardware interfaces, APIs, serial communication).
• Tools: Mastery of modern technical writing documentation tools (e.g., MadCap Flare, Confluence, GitBook, Markdown, Adobe Creative Suite) and e-learning creation software.

Preferred Criteria

• Education: Bachelor’s degree in Engineering, Computer Science, Technical Communications, Education, or a related field.
• Technical Skills: Basic familiarity with programming languages (such as Python or C++) to accurately document APIs and configuration interfaces.
• Acoustics/Navigation Knowledge: Any prior exposure to Inertial Navigation Systems (INS), GPS/GNSS technology, robotics, or subsea acoustics is highly advantageous.
• Travel Availability: Open to occasional domestic and international travel to deliver on-site training workshops for enterprise clients.