Qantas Logo

Qantas

Technical Product Owner - Frontline Enablement

Posted 5 Days Ago
Be an Early Applicant
In-Office
Sydney, New South Wales, AUS
Senior level
In-Office
Sydney, New South Wales, AUS
Senior level
Lead product ownership for frontline operations platforms, translating strategy into roadmaps, managing delivery teams and vendors, ensuring service quality, operational stability, IT risk/compliance, and continuous improvement to enable airport and cabin crew.
The summary above was generated by AI
Job Description

  • Be a part a large-scale program of work that has high visibility across the business
  • Permanent role based at our Head Office in Mascot 
  • Help shape the future of Qantas and deliver exceptional value to our customers  

At Qantas, we’re committed to creating an environment where our people can thrive. We take pride in solving complex challenges together, supporting each other, and delivering safe and reliable operations for our customers. You’ll be part of a team that values initiative, collaboration and continuous improvement.

As a Technical Product Owner, you'll drive technology transformation at the heart of our frontline operations. You'll provide a single point of accountability for the products, platforms, and services that empower our airport and cabin crew teams, from employee-facing digital experiences through to the backend systems and integrations that keep operations running seamlessly.

Working across multiple delivery teams and vendor partners, and collaborating closely with Product Owners, fellow Technical Product Owners, and business stakeholders, you'll translate strategic priorities into outcome-focused technology roadmaps that simplify processes, remove operational friction, and enable our frontline teams to focus on delivering exceptional customer experiences.

You'll be a true business partner and technology leader, confident in communicating, influencing, and negotiating with both business stakeholders and purely technical team members to deliver products that are secure, resilient, and built for impact. You'll bring strong product management capabilities and a service delivery mindset, with accountability for service quality and operational stability, including IT risk and compliance management, continuous service improvement and innovation, and supplier performance.

You’ll Have

  • 7–10 years' experience as a senior IT business partner and/or IT manager, accountable for a portfolio of business-facing, operational applications, with end-to-end accountability across application delivery, implementation, and run. 

  • Expert stakeholder management across both business and technical functions, building and maintaining trusted relationships. 

  • Equally comfortable engaging software engineers on technical architecture and documentation and explaining that detail in clear, plain language to non-technical audiences. 

  • Strong financial management, commercial and business acumen. 

Why Qantas?   

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.   

  • We love to travel:Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.   
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.    
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.   
  • We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.   

Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  

Be a part of something special and play your part in the Qantas story – get in touch today.  

Advertising closes on 10th August 

 

Similar Jobs

13 Hours Ago
Hybrid
North Sydney, Sydney, New South Wales, AUS
Senior level
Senior level
Cloud • Software
Diagnose and resolve complex network and connectivity issues for enterprise customers, manage end-to-end support lifecycles, build troubleshooting documentation and diagnostics, meet SLAs, and drive reliability through automation and performance metrics.
Top Skills: AutomationCloud-Based SaasContainersDnsJavaLinuxProgrammabilityPythonTcp/IpVirtualizationVMwareWeb Technologies
16 Hours Ago
Remote or Hybrid
Australia
Senior level
Senior level
Cloud • Information Technology • Security • Software • Cybersecurity
Lead Cloudflare's strategic engagement with Australian federal government agencies in Canberra. Build deep relationships across the National Intelligence Community, drive adoption of Cloudflare platform (Zero Trust, SASE, AI), develop account and partner strategies, manage pipeline and forecasting, collaborate cross-functionally through onboarding to renewal, and mentor ANZ peers while meeting multi-million-dollar quotas.
Top Skills: AICloud SaasCRMSaseZero Trust
16 Hours Ago
Hybrid
Sydney, New South Wales, AUS
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead a portfolio of mid-market to enterprise customers to drive adoption and expansion of the Moveworks AI Assistant on the ServiceNow platform. Act as trusted advisor to executives, translate business needs into integrated AI-workflow solutions, track success metrics, mitigate risks, and support renewals and expansions while influencing product roadmap.
Top Skills: AIEnterprise AutomationHr SystemsItsmMoveworksServicenowWorkflow Platforms

What you need to know about the Sydney Tech Scene

From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account