The Technical Project Manager leads complex technical project implementations for clients, ensuring project delivery aligns with requirements and governance standards while managing resources, budgets, and risks.
The Technical Project Manager is responsible for delivering successful technical project implementations for MyPass Global's major clients while managing customer-facing, complex, multi-stream technical programs. This role partners with Engineering to ensure the successful delivery of platform enhancements, integrations, and custom developments, coordinating both technical build activities and operational readiness workstreams. The position provides strategic oversight of technical project portfolios whilst establishing project governance frameworks, maintaining stakeholder communication, and ensuring delivery excellence across all technical initiatives.
Responsibilities
- Lead end-to-end delivery of complex client implementation projects, managing concurrent streams including platform enhancements, integrations, data migration, and customer-specific developments across technical and operational workstreams
- Develop and maintain customer-facing delivery roadmaps with clear milestones, dependencies, and governance frameworks including steering committees, status reporting, and change control procedures
- Partner with Engineering Managers to coordinate cross-functional teams and ensure technical solutions align with architectural standards, security, and compliance
- Establish and maintain comprehensive risk registers, proactively identifying and mitigating risks while managing dependencies
- Create and enforce project documentation standards for customer-facing deliverables
- Manage project budgets, resource allocation, scope changes, and vendor contracts while conducting regular health assessments and tracking KPIs
- Serve as the primary project lead for major clients, acting as the bridge between clients and technical teams to translate requirements into technical specifications
- Produce comprehensive project dashboards and executive reports, chairing steering committees, project reviews, stand-ups, and retrospectives
- Negotiate customer requirements, scope changes, and delivery timelines in partnership with Engineering while maintaining communication with stakeholders
- Foster collaborative relationships across cross-functional, cross-geography teams and identify skill gaps to coordinate training and development programs
- Partner with Engineering Leadership for technical resource coordination, capacity planning, feasibility assessment, and architectural alignment within established authority structures
Key requirements
- Substantial and demonstrable experience as a Technical Project Manager, Implementation Manager, or Technical Delivery Lead, with a proven track record of delivering complex, multi-stream technical programs with budgets >$1m for enterprise clients on time and within budget
- Project Management experience working in SaaS platform development, cloud infrastructure, enterprise integrations, and implementing project governance frameworks in technical environments
- Experience managing external vendors, offshore development teams, and technical partnerships while working collaboratively within technical organizations and respecting Engineering authority structures
- PMP, PRINCE2, or equivalent project management certification requiredAgile/Scrum certifications (SAFe, CSM, PSM) are highly desirable
- ITIL or similar service management frameworks are advantageous
Life at MyPass
- Extra time off – 20 days annual leave, plus 3 additional days during our Christmas shutdown, birthday leave, study leave, and volunteer leave each year
- Hybrid and flexible – Work from home or our CBD-based, pet-friendly office
- Wellbeing focus – Free subscription to the WithU health app, office yoga and pilates, and a wellbeing policy that supports what works for you
- Learning that works for you – $1,000 annual learning budget and access to online and in-person development opportunities
- Support when you need it – Access to our Employee Assistance Program (EAP)
- We value great people – A generous referral program when you help us find new talent
Top Skills
Agile
Cloud Infrastructure
Itil
Project Management
SaaS
MyPass Global Sydney, New South Wales, AUS Office
18 Jamison St, Sydney, New South Wales, Australia, 2000
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