Technical Support Engineer

Meet Athena, the Home Loan Wrecker

We are Athena - a fintech transforming home loan lending in Australia for the better and we’re only just getting started!

We are not a bunch of bankers. Unlike them, we actually give a buck about the customer. We are here to lighten the loan for Australians, reducing their mortgage life sentence.

Because life is too short for a long home loan.

We’re looking for a Technical Support Engineer to join our team. You'll help ensure our people stay connected, supported and equipped to do their best work every day.

The Role 

• In the fast-paced fintech that is Athena you will work closely with both the Technology and Business teams to co-create the best working environment there is
• Participate in projects that strategically align with company initiatives - focusing on driving self-service, automation and strategic solutions
• Deliver a delightful experience to customers of Athena Workplace Technology by owning support requests and incidents
• Experiment and design the best experience for staff using the latest Apple hardware with collaboration tools like Miro, Slack, Microsoft 365, Atlassian products and Zoom
• Be empowered to improve Athena’s end-user experience and identify support areas for improvement
• Become a subject matter expert (SME) in the technologies that drive highly collaborative and agile workforces
• Being an SME is one thing and complete the circle by sharing your knowledge with the rest of the Athena Team by delivering engaging and valuable education sessions

Who we're looking for?

• You love technology, you love talking about it and you love to educate your peers about it.
• You ideally have 2-5 years of work experience performing in fast-paced customer-facing roles in a dynamic customer-first environment
• You are open-minded and have a growth mindset able to familiarise yourself with diverse and new technologies
• You love getting things done, caring about how they get done and the quality of the outcomes you deliver
• You love to take ownership/pride in delivering improvements end to end for your customers and peers
• You love analysing and troubleshooting complex technical problems, utilising your skills and experience to identify the root cause of problems and implement effective solutions
• You know when to ask for guidance, debate ideas, research options and when to roll up your sleeves and get it done
• You have great communication skills to assist with the creation and/or maintenance of system documentation and work instructions
• You love sharing ideas and work hacks to help everyone be more productive with their toolkit
• You are motivated, diligent, highly organised, and display enthusiasm in your work
• Committed to working from the office 3 days a week as part of your normal work hours and you are available to come into the office on the other days as needed.

Experience

• Experience in a technology support role focused on delivering great technology outcomes is a must
• Experience with the Apple ecosystem (Mac OS and iOS Devices) is essential
• Professional experience across Okta, Office 365, and Atlassian tools (Jira, Confluence) is nice to have
• Professional experience with device management services such as Jamf, Kandji or other desirable
• Experience across Security products such as Netskope and Crowdstrike would be desirable, but not essential

Benefits & Perks

• Inclusive, Flexible and casual working environment
• Hybrid working with HQ Anchor Days in award winning office space
• Wellbeing program to support your physical, mental, social and financial health
• Perks program with access to discounts to every day expenses
• Fantastic team culture with monthly events
  

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.