Technology Support II, Data Center Operations

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Infrastructure Platforms group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities

• Develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures
• Support the day-to-day technology operations of JPMorgan Chase mission critical data centers
• Maintain operational stability and handle customer requests while working on shifts to support the 24x7 operation
• Be responsible for installing and configuring enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support third party vendor activities

Required qualifications, capabilities, and skills

• Formal training or certification on Information Technology concepts and 2+ years of applied experience in troubleshooting, resolving, and maintaining information technology services
• Understanding of data center concepts (space, power, cooling)
• Working knowledge of physical IT infrastructure (server, networking, storage)
• Understanding of network concepts (switching, routing, perimeter security)
• Experience with physical layer infrastructure and testing tools (racking, cabling)
• Advanced infrastructure project, operations systems and data analytics knowledge
• Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
• Able to execute within a customer-centric environment

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.