Telephony & Collaboration Services Lead

• Hybrid work environment

• Permanent Role with the Reserve Bank

• Take end-to-end ownership of a critical enterprise telephony service, driving reliability, performance, vendor management, and continuous improvement.

About the role

• Collaboration Services Lead is responsible for the end-to-end ownership, governance, and operational management of the organisation's enterprise telephony service, comprising Cisco Webex Calling integrated with Microsoft Teams.

• This role acts as the Service Owner for the telephony platform, ensuring service reliability, performance, security, continuous improvement, and alignment with business requirements. The position also manages the relationship with Managed Service Providers (MSPs), vendors, and internal technology teams to deliver a high-quality and cost-effective communication service.

• A strong understanding of network infrastructure

About you

• 5+ years' experience in enterprise telephony, unified communications, or collaboration technologies.

• Strong hands-on experience with Cisco Webex Calling.

• Strong understanding of Microsoft Teams telephony integration.

• Strong experience with Cisco Unified Border Element (CUBE), including Virtual CUBE (vCUBE)

• Strong knowledge of SIP, PSTN, Direct Routing, Session Border Controllers (SBCs), and cloud telephony technologies.

• Strong networking knowledge including TCP/IP, routing, switching, QoS, WAN, SD-WAN, DNS, and DHCP.

• Experience troubleshooting voice quality issues, call routing, latency, jitter, packet loss, and telephony service incidents.

• Experience managing Managed Service Providers (MSPs), carriers, and telecommunications vendors.

• Knowledge of ITIL service management processes including Incident, Problem, Change, and Service Level Management

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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