As a Tier 1 Systems Engineer, you will provide first-line technical support, troubleshoot incidents, and support core systems, contributing to a collaborative team environment while ensuring high customer service standards.
About us:
Macquarie Data Centre are Australia most experienced Data Centre Provider and experts in seriously secure, sovereign and compliant data centres.
Our AI and cloud data centres are trusted by the world’s biggest hyperscalers, Global Fortune 500 companies and 42% of the Australian Federal Government. All our campuses are Certified Strategic by the Australian Federal Government and backed by a highly experienced cohort of government cleared engineers.
We are an owned by the ASX listed Macquarie Technology Group.
Step into one of Australia’s most secure, high-performance Data Centres and launch your engineering career supporting mission-critical infrastructure for cloud, defence and enterprise customers.
The Opportunity
We’re looking for a Tier 1 Systems Engineer to join our growing technology operations team. This is an excellent opportunity for a technically curious early‑career engineer with 1–2 years’ experience to build strong foundations in enterprise IT, infrastructure support, and customer service.
You’ll be part of a collaborative team providing first‑line technical support, troubleshooting incidents, and supporting core systems across a modern, multi‑vendor environment. With structured training and clear progression pathways, this role is ideal for someone keen to grow their career in IT engineering.
Why Us?
- We're Great Place to Work Certified 2024 and2025.
- We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award!
- We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
- You’ll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
- We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
What you will do!
- Provide first‑line (Tier 1) support for servers, desktops, operating systems, and core business applications
- Respond to incidents, service requests, and alerts via ticketing systems, phone, and email
- Troubleshoot and resolve hardware, software, and network issues within agreed SLAs
- Escalate complex issues to Tier 2/3 engineers with clear documentation and diagnostics
- Perform routine system checks, maintenance tasks, and basic configuration changes
- Maintain accurate documentation, knowledge base articles, and incident records
- Deliver a high standard of customer service to internal and external stakeholders
About you!
- 1–2 years’ experience in a Service Desk, IT Support, or Junior Systems Engineer role
- Working knowledge of:
- Windows operating systems (desktop and server fundamentals)
- Microsoft 365 / Active Directory (user accounts, groups, permissions)
- Basic networking concepts (DNS, DHCP, TCP/IP)
- Experience using ticketing systems and following ITIL‑aligned processes
- Strong troubleshooting and problem‑solving skills
- Clear written and verbal communication skills
- You’re eager to learn and build depth across systems and infrastructure
- You take pride in delivering excellent service and meeting response targets
- You’re organised, detail‑oriented, and comfortable working to procedures
- You can work independently but enjoy collaborating in a team environment
- You’re open to coaching and feedback and motivated by career progression
If this excites you, apply now, we'd love to hear from you!
Macquarie Technology Group Sydney, New South Wales, AUS Office
2 Market St, Sydney, New South Wales, Australia, 2000
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