UX Writer

We’re looking for an experienced UX Writer to be part of creating exceptional customer experiences through UX writing and content design for a global product. You will produce engaging and on-brand copy strategically thinking through multi-region customer journeys and working with designers, researchers, product managers, data and other stakeholders to deliver compelling UX content solutions.

This is a hybrid role (in office Monday - Thursday) based in Sydney

Prezzee is a digital gift card and payments company operating in Australia, New Zealand, the United States and the United Kingdom. Founded in Australia in 2014 to address the age-old problem of losing or forgetting gift cards, and to make them more planet-friendly, Prezzee is now the country’s largest eGift card marketplace. Following its expansion into the US and UK in 2020, Prezzee now has 500+ retail partners, has reached over 21 million consumers and facilitated ~8 million eGift card transactions in FY21. Prezzee was ranked 15th in the 2020 Deloitte Tech Fast 50 Australia and 108th in the 2020 Deloitte Fast 500 Asia Pacific, the 23rd highest ranking of the 102 Australian technology companies awarded. It achieved a record fiscal year revenue growth of 509% over the three years to 2020 and a compound annual growth rate of 142% over the five years to 2020. However, whilst our numbers are compelling, we know it’s our people and culture that set us apart, and we’re equally proud of being recognised in Australia and New Zealand as a 2021 Great Place to Work®

The Role You’ll Play

• Produce clear, concise, useful, and engaging copy that aligns with key UX principles, and our brand tone & style.
  
• Create end-to-end content in-line with the Prezzee brand, tone and style across our website and app.
  
• Look into current user flows and experiences, identify issues and pain points and work collaboratively with the rest of the UX team to come up with proper solutions.
  
• Work collaboratively with product owners, UX Designers, UX Researchers, data analysts and other stakeholders to identify opportunities for content enhancements.
  
• Clearly communicate complex information with language that is simple, authentic, friendly, and human.
  
• Use data, research, and insights from the team to drive UX and content-led initiatives.
  
• Manage multiple demands and deliver high-quality work to deadlines.
  

Certain Skills are Important, Like…

• You are experienced in writing or editing content for the web and mobile experiences as a UX writer and want to advance in the content design space.
  
• You have a genuine passion for UX writing, developing strategies based on insights from real people and have experience working with user research and analysing customer feedback.
  
• You are a phenomenal communicator and collaborator.
  
• You have the ability to work in an agile environment and are very comfortable working across multiple teams and stakeholders.
  
• You enjoy solving problems, big and small, for all kinds of users.
  
• You have a positive attitude with a relentless drive towards quality and consistency
  
• You proactively identify challenges as well as develop and deliver solutions of value.
  
• You thrive in fast growth businesses, able to adapt to changing priorities, can be flexible and are willing to take ownership of an outcome.
  
• You possess a growth-mindset. You're open and receptive to feedback, and can adapt quickly in a fast-paced environment.
  
• You can provide an online portfolio, or PDF to share to help us learn about how you think and practice your craft.
  

Benefits

• We run an incentive scheme based on both company-wide targets and individual performance
• Employee referral program and staff discounts
• We have regular virtual and face-to-face events to help us bond and maintain our community vibe
• We also offer flexible hours, Culture Swap Days & 30 day work from anywhere*
• Self led online learning to formal Leadership Development programs, as well as industry specific learning opportunities and Lunch & Learn sessions
• Fortnight FIRE Fridays where teams come collaborate to spark with Formative Ideas, Research and Experiment in tech improvements
• Be an advocate or ally and create connection and belonging in our employee Resource Groups such as EmpowHer and Pride.
• Global Value Ambassador Program creating value inspired initiatives for our Prezzee People
• Telus Wellbeing platform to support your mental, social, financial and physical wellbeing

The Prezzee Story
Prezzee is a global digital gifting platform that creates human connections through remarkable gifting moments. We create leading digital gift solutions for consumers, businesses and 1000+ brand partners across the world. Founded in 2014, Prezzee has evolved from a two person Australian start-up to a global business with teams and operations in North America, United Kingdom, Australia and New Zealand.
Oh, and if you're wondering about our culture?

Whilst our growth is compelling, we know it’s our people and culture that set us apart, and we're equally proud of being recognised in Australia & New Zealand and in the UK as a 2022 & 2023 Great Place to Work®, as well names Foundry's Computerworld 2024 Best Places to Work in IT.

At Prezzee, every team member plays an important role in the business, leaving a unique footprint on Prezzee’s journey. Our team may be spread out across multiple time zones, but our core values remain the same no matter where you are in the world. As a future employee of Prezzee, you're signing up to give openness, give greatness, give magic, and most importantly, always give a damn.

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.