About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
About the role
As a Value Stream Manager, you will be accountable for the end‑to‑end delivery and continuous improvement of IT services across a defined value stream supporting Toll’s warehouse and transport operations. Acting as the primary escalation point for IT matters, you will partner closely with business stakeholders, service providers and technology leaders to ensure consistent, high‑quality service outcomes, strong governance and excellent customer experience.
A day in the life of a Value Stream Manager
- Oversee day‑to‑day IT operations across warehouse and transport sites, ensuring service quality and stability
- Act as the first point of escalation for IT issues within the value stream and drive timely resolution
- Build strong onsite relationships with operational stakeholders through regular site visits
- Track, analyse and report on service performance, risks and KPIs
- Coordinate service improvements using data, insights and ITSM best practices
- Communicate IT changes, incidents and improvement initiatives across the business
Qualifications
- Bachelor’s degree in Computer Science or a related discipline (Master’s preferred)
- IT Service Management certification (e.g. ITIL) – preferred
- Cloud certifications (AWS, Azure, GCP or OCI) – advantageous
Skills & experience
- Extensive experience in IT service management, governance and performance improvement
- Highly experienced in supply chain or logistics environment (Blue Yonder, WMS highly regarded)
- Strong knowledge of ITSM frameworks, service operations and escalation management
- Experience with infrastructure, integration platforms and end‑user computing (M365, SharePoint) Excellent stakeholder engagement, communication and influencing skills
- Proven ability to drive continuous improvement across complex, multi‑vendor environments
This role is onsite and involves regular travel to operational sites, with occasional domestic or international travel.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Toll Group Sydney, New South Wales, AUS Office
Sydney, Australia
