WFO Workforce Planner

An Award-Winning Celebratory Culture That Recognises You

EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.

Flexibility That Supports Your Life

After your probation (subject to performance), you have the flexibility to work from home along with the choice between:

• Monthly rostered days off, or
• A 9-day fortnight

giving you more control over your time and work life balance. 

Grow With a Specialist Organisation

Because personal injury is the only thing we do, EML offers one of the most stable and future‑focused careers in the industry. Our deep expertise, purpose‑driven work and development pathways help you build a long‑term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.

Make a real difference in people's lives with EML

As part of our diverse team based in Sydney, Gosford, Newcastle and Parramatta, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Workforce Planner you will translate workforce data into actionable insights, develop and maintain forecasting models, analyse trends across multiple data sources and collaborate with stakeholders to identify workforce risks and opportunities. You’ll provide clear planning insights and recommendations to support strategic and operational decision-making.
This will be a full time, permanent position based in our Sydney, Gosford, Newcastle or Parramatta office, with work-from-home flexibility considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Develop and maintain workforce planning models to forecast resource requirements and support effective resourcing.
• Analyse claims volumes, workload trends, caseloads and attrition to inform workforce forecasts.
• Monitor planning accuracy and refine forecasting models to improve predictability.
• Partner with leaders and stakeholders to understand workforce needs and provide clear insights and recommendations.
• Contribute to workforce optimisation and continuous improvement initiatives.

ABOUT YOU

• Experience in workforce planning, analytics or operational modelling.
• Strong analytical and problem-solving skills with the ability to identify trends and develop practical insights.
• Experience analysing workforce data such as workload, capacity, caseloads or attrition.
• Exposure to or understanding of workers compensation systems and frameworks.
• Strong communication and organisational skills with a high level of accuracy and attention to detail.

Why You’ll Love Being Part of EML

You’ll enjoy a range of benefits designed to support your wellbeing, growth and success:

• Hybrid work options for better balance.
• Fitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.
• Discounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.
• Corporate wellbeing program, including gym and health insurance discounts.
• Comprehensive learning and development tailored to help you grow.
• More than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families
• Company-wide celebration events that keep us connected.
• Annual incentive scheme + regular salary reviews.

Ready to Make an Impact?

If you're looking for a purposeful, people‑focused career with stability, balance and a culture that celebrates you we would love to hear from you.

Apply now and help people get their lives back.