Top Customer Success & Experience Jobs in Sydney, NSW

Support post-sale customer experience for legal teams: onboard clients, design and execute adoption/change management plans, manage stakeholder relationships, run success plans and training, coordinate cross-functional teams, and surface client feedback to drive product improvements and ROI.

Lead post-sale adoption for enterprise legal clients: design tailored change-management playbooks, run multi-year transformation programs, drive measurable ROI, coordinate cross-functional teams, and surface expansion opportunities.

Lead post-sale experience for enterprise legal clients: design and execute tailored adoption and change-management programs, drive measurable ROI, coordinate cross-functional teams, enable scaled firm-wide use, and surface expansion opportunities.

Support post-sale customer experience by onboarding clients, designing and executing adoption and change management plans, managing stakeholder relationships, coordinating cross-functional teams, tracking client outcomes, delivering training and check-ins, and collecting client feedback to inform product and enablement improvements.

Serve as a client-facing legal-product specialist partnering with top law firms to run pilots, onboard teams, deliver product demos and training, gather user insights to inform roadmap, build scalable playbooks, and advise on AI-driven legal workflow improvements.

Serve as the primary technical advisor and escalation lead for strategic legal AI accounts. Own technical health, incident response (Sev1/Sev2), account blueprints (data, integrations, security), drive adoption through enablement, define escalation and account-health frameworks, and partner with CSMs and platform teams to align technical outcomes with business goals.

Serve as the primary technical escalation and continuity lead for strategic legal-AI accounts: own technical blueprints, lead Sev1/Sev2 incident response, define escalation and account-health frameworks, drive adoption and enablement, coordinate cross-team resolutions, and partner with CSMs on business outcomes.

Own end-to-end resolution of enterprise and strategic customer issues for Legora's AI-native legal workspace. Develop deep product expertise across platform components, communicate technical guidance to demanding legal users, escalate with complete diagnostics, and drive product and process improvements through cross-functional collaboration. Maintain enterprise-grade handoffs across global teams.

As a Customer Enablement Specialist, you'll provide exceptional support, resolve complex issues, collaborate with various teams, and build processes for customer success.

Lead end-to-end technical implementations for Legora's AI-native platform, managing integrations (SSO, DMS, APIs), documentation, testing, and go-live. Act as technical point of contact during rollout and post-rollout support, coordinate cross-functional teams, deliver technical training, and relay implementation insights to product and engineering to improve future deployments.