Top Customer Success & Experience Jobs in Sydney, NSW

Lead post-sale adoption for enterprise legal clients: design tailored change-management playbooks, run multi-year transformation programs, drive measurable ROI, coordinate cross-functional teams, and surface expansion opportunities.

Support post-sale customer experience for legal teams: onboard clients, design and execute adoption/change management plans, manage stakeholder relationships, run success plans and training, coordinate cross-functional teams, and surface client feedback to drive product improvements and ROI.

Lead end-to-end technical implementations for Legora's AI-native platform, managing integrations (SSO, DMS, APIs), documentation, testing, and go-live. Act as technical point of contact during rollout and post-rollout support, coordinate cross-functional teams, deliver technical training, and relay implementation insights to product and engineering to improve future deployments.

Serve as a client-facing legal-product specialist partnering with top law firms to run pilots, onboard teams, deliver product demos and training, gather user insights to inform roadmap, build scalable playbooks, and advise on AI-driven legal workflow improvements.

As a Customer Enablement Specialist, you'll provide exceptional support, resolve complex issues, collaborate with various teams, and build processes for customer success.