Jobs at Colonial First State

Provide responsive phone and email support to employers and payroll contacts across operational and servicing enquiries. Own enquiries through resolution, coordinate internal teams, explain processes clearly, and improve employer service experiences. The role also identifies recurring issues and process gaps, supports continuous improvement, partners with relationship managers, and contributes to a consistent employer-centric servicing model within financial services.

Leads the Retirement Program portfolio, coordinating product development, digital engagement, and retention initiatives. Responsibilities include prioritization, resource and budget management, program reporting, governance, risk and issue escalation, change control, planning, and discovery of new initiatives. The role partners with project and delivery managers and manages executive stakeholders in a complex financial services environment.

Drive sales growth for Alliance Partner funds and CFS investment products by developing relationships with financial advisers, private banks, consultants, and research professionals. Responsibilities include expanding existing client opportunities, delivering pitches and presentations, managing dealer group research relationships, executing campaigns and national roadshows, developing data-driven sales plans, and participating in industry events.

Lead PMO financial management and reporting for portfolios, monitor performance, analyse delivery data, maintain project artefacts, support governance, audits and stage-gate reviews, and facilitate RAID management to improve delivery outcomes.

Build and deploy Microsoft Power Platform automations and AI-enabled solutions, including autonomous agents, integrations, and custom Python components. The role gathers requirements, prototypes, tests, deploys, optimizes, and maintains enterprise automation and AI solutions. It collaborates with business stakeholders, technology teams, and governance functions while explaining technical concepts to non-technical audiences.

Manages escalated internal and external complaints, including IDR and EDR matters, investigations, written responses, AFCA liaison, vulnerable-member support, and regulatory compliance. The role identifies systemic issues, escalates risks, advises stakeholders, monitors complaint trends, partners with risk and legal teams, and contributes to process improvements and transformation initiatives.

Develop and operationalize scalable Dynamics 365 and Power Platform solutions supporting customer engagement, adviser effectiveness, segmentation, personalization, and predictive intelligence. Build Dataverse, integration, automation, and secure application capabilities while delivering predictive models for propensity, churn, recommendations, and next-best actions. Collaborate across technology and business teams on solution design, governance, ALM, CI/CD, and continuous improvement.

Develop and enhance Microsoft Dynamics 365 CRM and Power Platform solutions across customer service, sales, journeys, and data. Design Dataverse models, integrations, security, workflows, and model-driven applications. Support data migration, quality remediation, ALM, CI/CD, deployments, documentation, troubleshooting, and production support while collaborating with architects, consultants, testers, and business stakeholders.

Lead the end-to-end product lifecycle for CFS Employer Super, including strategy, development, launch, governance, compliance, and ongoing improvement. Deliver FY27 strategic growth initiatives, support FY28 planning, conduct customer and market research, and collaborate with technology, operations, marketing, compliance, distribution, and vendors. Ensure products meet Australian regulatory requirements while delivering commercially viable, customer-focused solutions. This is a 12-month maximum-term contract based in Sydney with hybrid working.

Support and manage a portfolio of strategic accounts, handle inbound requests, coordinate cross-functional responses, track and follow up meeting actions, attend executive-level partnership meetings, and coordinate events and registrations to drive adoption and service delivery.

Designs and maintains CI/CD pipelines, DevOps automation, cloud-hosted applications, infrastructure automation, and platform tooling. Supports GitHub, Jenkins, deployment systems, and build infrastructure while troubleshooting deployments and providing Level 2/3 operational support. Collaborates across technology teams to improve reliability, observability, release efficiency, and DevOps practices, and contributes to platform enhancements and technology roadmaps.