Jobs at Colonial First State

Provide empathetic, high-quality inbound customer service for members, advisers, and employers on superannuation, investments and pensions. Use knowledge resources, simplify complex information, escalate issues, meet KPIs, accept coaching, and progressively upskill through four contact-centre tiers.

Lead and develop a QA & Test team to design and execute functional and non-functional test strategies, drive automation and AI-focused improvements, oversee test deliverables, and foster team development and quality processes across the FirstChoice platform.

Lead end-to-end delivery of transformational projects ($3M–$10M), translate strategy into deliverable programs, manage vendors and stakeholder relationships, facilitate cross-functional teams, and ensure commercial and delivery outcomes.

Lead product strategy and roadmap for the Firstnet Adviser web portal. Work with Product, Technology, UX, Operations and Distribution to prioritise backlog, run research and testing, ensure regulatory and security compliance, and deliver adviser-focused digital experiences that improve usability and efficiency.

The Communications Manager leads communication strategies for members and investors, manages stakeholder relations, and develops impactful campaigns, ensuring alignment with regulatory standards.