Teams at Colonial First State

Lead evolution and maintenance of an enterprise design system: create reusable UI components, design tokens, documentation, and governance; collaborate with product and engineering to ensure accessibility, scalability, and high-quality implementation using advanced Figma workflows.

Lead end-to-end lifecycle and CRM marketing for assigned portfolios to drive growth, engagement, retention and member outcomes. Develop data-led strategy, personalise campaigns, optimise performance, ensure compliance and embed governance across cross-functional delivery.

Provide empathetic, high-quality inbound customer service for members, advisers, and employers on superannuation, investments and pensions. Use knowledge resources, simplify complex information, escalate issues, meet KPIs, accept coaching, and progressively upskill through four contact-centre tiers.