Teams at Colonial First State

Lead development of enterprise AI reference architectures, reusable solution patterns and agent frameworks. Embed AI standards across the SDLC, drive adoption of GenAI/agent-based solutions, define orchestration/testing/observability approaches, and provide technical leadership and coaching to engineering teams.

Lead AI governance, risk, controls and economics to scale AI safely across the organisation. Establish AI risk, assurance and approval frameworks, run-cost transparency and tokenomics. Partner with Risk, Compliance, Legal, Cyber, Finance and delivery teams to embed controls, regulatory readiness and value measurement while enabling responsible AI adoption.

Provide empathetic, high-quality inbound customer service for members, advisers, and employers on superannuation, investments and pensions. Use knowledge resources, simplify complex information, escalate issues, meet KPIs, accept coaching, and progressively upskill through four contact-centre tiers.