Teams at Duck Creek Technologies

Own the post-sale operational support relationship for enterprise customers: lead escalations and major incidents, coordinate Support/Engineering/Cloud teams, ensure SLA/SLO adherence, run service reviews, drive root-cause analysis and corrective actions, and advocate for customer outcomes.

Lead Business Architect responsible for mapping business capabilities, designing target operating models, standardizing processes, supporting automation, and aligning business imperatives with technology. Acts as the architecture expert and escalation point for customers, collaborates on enterprise solutions, reviews prototypes and blueprints, defines performance metrics, and manages work across multiple complex projects.

Serve as the client-recognized expert on business architecture for P&C reinsurance, align business strategy with technology, define enterprise solutions, metrics, and integration approaches, and support multiple complex projects while contributing practice IP and escalation support.