Teams at Eftsure

Provide timely customer support through Zendesk, handling Level 1 and Level 2 product issues, investigating and replicating problems, and escalating defects through Jira. Import CSV and Excel data, manage batch email processes, and test software before releases. The role requires strong Excel, HTML, CSS, communication, problem-solving, attention to detail, and independent working skills, along with an IT degree or equivalent experience and 1–2 years in a customer-facing support role.

Own the APAC customer advocacy program by interviewing customers and producing case studies, testimonials, videos, campaign assets, sales collateral, and product marketing content. Collaborate with Sales, Product, Customer Success, Growth Marketing, and external creative partners to support launches, demand generation, account-based marketing, and revenue growth. Translate technical capabilities into clear, compelling messaging across web, social, email, paid campaigns, and events.

Build, manage, and optimize AWS cloud infrastructure supporting a secure, scalable fintech platform. Responsibilities include infrastructure automation, DevOps, security and compliance, reliability engineering, monitoring with Splunk, troubleshooting, and managing Docker and Kubernetes environments. The role partners with development teams, improves system performance and resilience, controls infrastructure costs, and drives continuous platform improvement.