Teams at ESET

Provides technical support for ESET products to customers, partners, and resellers. Troubleshoots issues across operating systems, networks, and applications; analyzes and documents requests; performs callbacks; gathers diagnostic information; and escalates undocumented or complex issues to higher-level support teams. Maintains expertise in at least one ESET product while continuously developing technical knowledge.

Supports channel and partner marketing across Australia, including partner plans, product launches, campaigns, MDF administration, budget tracking, events, content, portal management, localization, and reporting. Collaborates with Sales, distributors, agencies, vendors, and partners to improve engagement, generate leads, measure ROI, and contribute to pipeline growth. Also handles marketing administration, invoices, agreements, calendars, and event representation.

Generate outbound opportunities with Australian SMBs, recruit and onboard resellers/MSPs to fulfil deals, drive partner transactions, run competitive displacement campaigns, maintain pipeline and CRM, forecast accurately, and meet monthly and annual targets.