Teams at Genea

Provides front desk reception and administrative support in a fertility clinic. Responsibilities include greeting and checking in patients, managing phone and email enquiries, scheduling appointments, processing Medicare, private health fund and billing information, maintaining patient records, and coordinating with clinical and administrative teams. The role requires prior medical reception or healthcare administration experience, strong communication and organisational skills, empathy, and confidence using practice management and Microsoft Office software.

Leads national risk management, clinical governance, quality assurance, compliance, incident and complaints management for a fertility healthcare organisation. Develops risk and compliance frameworks, oversees regulatory relationships and audits, maintains the quality management system, manages privacy matters, advises executives and clinicians, and drives continuous improvement, patient safety, policy development, and regulatory compliance.