Jobs at Marloo

Own the global customer experience function, standardizing support across markets, leading and coaching a distributed CX team, building triage systems, scoping internal tooling, reducing ticket volume, and representing customer feedback to product and engineering. The role also manages performance metrics, hiring, cross-functional resource requests, and direct customer support during busy periods.

Own the top of the sales funnel by rapidly contacting sign-ups, activating warm leads, reengaging inactive accounts, qualifying prospects, and routing opportunities to Account Executives. The role includes cold calling, meeting and conversion targets, developing sales scripts and sequences, sharing customer feedback with internal teams, and traveling approximately 20 days annually for conferences and industry events.

Own the full customer lifecycle for Marloo, from product demonstrations, discovery, and closing through environment configuration, onboarding, training, activation, expansion, and account growth. The role combines consultative B2B sales with implementation for financial advice firms. You will map workflows, configure templates and documents, educate users, provide market feedback, and travel domestically for conferences and industry events.

Own enterprise sales and implementation for financial advice firms, licensees, and dealer groups. Responsibilities include prospecting, discovery, process mapping, demonstrations, commercial negotiations, rollout configuration, training, adoption, account expansion, and ongoing relationship ownership. The role combines approximately equal selling and implementation responsibilities, requires comfort with complex regulated buying groups and ambiguity, and includes about 20 days of domestic travel annually.

Own the customer support inbox, resolve adviser questions and complex issues, maintain inbox zero, handle difficult conversations, and provide warm, accurate support. Gather and share customer feedback with product and go-to-market teams, collaborate globally, and improve support tools, macros, help content, and triage processes. The role requires strong communication, rapid learning, sound judgment, and enthusiasm for using AI tools in an in-person startup environment.