Teams at Marloo

Own the global customer experience function, standardizing support across markets, leading and coaching a distributed CX team, building triage systems, scoping internal tooling, reducing ticket volume, and representing customer feedback to product and engineering. The role also manages performance metrics, hiring, cross-functional resource requests, and direct customer support during busy periods.

Own the top of the sales funnel by rapidly contacting sign-ups, activating warm leads, reengaging inactive accounts, qualifying prospects, and routing opportunities to Account Executives. The role includes cold calling, meeting and conversion targets, developing sales scripts and sequences, sharing customer feedback with internal teams, and traveling approximately 20 days annually for conferences and industry events.

Own the full customer lifecycle for Marloo, from product demonstrations, discovery, and closing through environment configuration, onboarding, training, activation, expansion, and account growth. The role combines consultative B2B sales with implementation for financial advice firms. You will map workflows, configure templates and documents, educate users, provide market feedback, and travel domestically for conferences and industry events.