Teams at Overflow

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.

Own the self-serve funnel for churches: signup, onboarding, activation, self-service account management, billing, and retention. Run data-driven experiments to improve conversion and time-to-value, partner with engineering, design, and product marketing, and track core metrics (signup conversion, activation, retention). Focus on reducing friction so customers succeed without sales assistance.

The Business Development Representative will generate pipeline through prospecting, engage with nonprofits and churches, and collaborate with account executives. Responsibilities include outbound outreach, qualification, meeting preparation, and improving outreach effectiveness.