Teams at Overflow

Lead QA strategy across product teams through comprehensive manual, exploratory, regression, and automated testing. Develop test plans, conduct feature testing and production sweeps, validate RESTful APIs, manage defects, analyze automation failures, and contribute to Cypress and Jest test coverage. Partner with engineers throughout the SDLC to define acceptance criteria, identify risks, improve test coverage, and advocate for reliable, user-centered product quality.

Own retention, health, renewals, and expansion for complex enterprise partners. Manage executive and cross-functional stakeholder relationships, conduct quarterly reviews and monthly check-ins, visit partners, prevent churn, identify upsell opportunities, provide product feedback, and mentor junior customer success managers. Maintain renewal forecasting and pipeline management while achieving net and gross retention targets.

Build and own Overflow's data infrastructure: design ETL/ELT and CDC pipelines, data warehouses, OLAP schemas, and a unified data layer. Enable self-service analytics and dashboards, implement Databricks Unity Catalog for governance, ensure data quality and monitoring, and partner with Head of AI and cross-functional teams to prepare semi-structured data for MLOps and advanced AI workflows.