Jobs at REA Group

Support brokers by interpreting lender product, policy and qualification criteria; coordinate system implementations with Simpology/NexGen; troubleshoot product and policy issues; provide SME advice, credit coaching, documentation, testing and onboarding for lender products in Mortgage Choice systems.

Drive sales growth and product utilisation for REA's Commercial solutions by executing national strategy, engaging brokers and partners, delivering training and sales enablement, providing market insights, and partnering cross-functionally to optimise commercial outcomes and pipeline performance.

Partner with strategic Tier 1 and Tier 2 customers to drive adoption, retention and commercial growth for Realtair. Build executive relationships, create strategic success plans, lead Executive Business Reviews, monitor customer health, identify risks and growth opportunities, and act as the customer advocate across Product, Sales and Support. Mentor colleagues and influence cross-functional improvements to elevate customer outcomes and team capability.

Provide high-level executive support to C-suite leaders: diary and travel management (domestic/international), meeting and event planning, preparing presentations and reports, managing communications and confidential information, coordinating projects, IT/AV troubleshooting, and cross-team collaboration to improve executive and team productivity.

Manage a portfolio of agency and direct advertiser clients to meet sales targets by selling REA Media solutions. Drive new business, collaborate on integrated content-led campaigns, liaise with product and programmatic teams, and manage internal stakeholders to deliver strong customer relationships and long-term revenue growth.

Investigate and respond to fraud and privacy incidents, manage governance processes and incoming enquiries, escalate risks to Risk/Legal/Security, and collaborate with stakeholders to protect customers and improve controls while delivering excellent customer interactions.

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.

Operate and optimise Workday and connected people platforms: configure modules, business processes, security, reporting and data loads; manage incidents, releases, testing and integrations; partner with stakeholders to deliver system improvements, automation and AI-enabled features that improve data quality and employee experience.