Jobs at REA Group

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.

Operate and optimise Workday and connected people platforms: configure modules, business processes, security, reporting and data loads; manage incidents, releases, testing and integrations; partner with stakeholders to deliver system improvements, automation and AI-enabled features that improve data quality and employee experience.

Lead end-to-end product design across a portfolio, partnering with product and engineering to translate customer insight, business goals and technical constraints into scalable interaction and visual designs. Run discovery and research, prototype and test solutions, uphold accessibility and design system standards, mentor other designers, and measure product performance to drive continuous improvement.

Manage and grow a portfolio of tiered customers within a defined territory, identify growth opportunities, drive revenue and product adoption, retain customers, coordinate with cross-functional Hive members (Specialist Sales, Customer Success, Support), and execute territory and engagement plans to meet renewal and cancellation targets.

Manage a portfolio of accounts to drive adoption, retention, and advocacy for REA SaaS products. Deliver value, monitor metrics, collaborate with Product/Marketing/Sales, identify risks/opportunities via analytics, and influence cross-organisational improvements to reduce churn and grow customer ROI.

Drive sales growth and product utilisation for REA's Commercial solutions by executing national strategy, engaging brokers and partners, delivering training and sales enablement, providing market insights, and partnering cross-functionally to optimise commercial outcomes and pipeline performance.

Provide empathetic, timely support to customers via phone, email and web chat; use multiple systems to resolve issues, improve processes, and feedback into product and operational improvements while working in a high-performing team.

Build, run and evolve shared backend services, APIs, integrations and data capabilities for Financial Services consumer experiences. Own end-to-end delivery including design, release, monitoring and incident response. Improve platform boundaries, engineering practices, reliability, security and observability while mentoring teammates and supporting operational readiness in a regulated environment.

Manage a portfolio of agency and direct advertiser clients to meet sales targets by selling REA Media solutions. Drive new business, collaborate on integrated content-led campaigns, liaise with product and programmatic teams, and manage internal stakeholders to deliver strong customer relationships and long-term revenue growth.

Investigate and respond to fraud and privacy incidents, manage governance processes and incoming enquiries, escalate risks to Risk/Legal/Security, and collaborate with stakeholders to protect customers and improve controls while delivering excellent customer interactions.