Jobs at Richemont

Leads the HR strategy for Cartier Australia and New Zealand, advising executives and supporting approximately 180 employees. Oversees workforce planning, compensation, talent acquisition, onboarding, learning and development, succession planning, employee relations, engagement, immigration, HR data, budgeting, and strategic HR projects. The role partners closely with retail leaders and regional and global HR teams while ensuring compliance with local employment laws and company policies.

Coordinates daily logistics and supply chain activities across Australia and New Zealand, including CITES permits, SAP order transactions, import and export shipments, courier deliveries, stock management, cycle counts, and event-related picking and packing. The role ensures customs, trade, transportation, and internal compliance while coordinating with freight forwarders and logistics providers.

Serve as a Chloe brand ambassador in a luxury boutique by welcoming clients, building relationships, managing appointments and follow-ups, driving sales, and delivering personalized omnichannel service. Maintain product expertise, support visual merchandising and store operations, manage inventory, assist with loss prevention and compliance, and resolve after-sales concerns while contributing to team and individual sales goals.

Leads Richemont’s Oceania High-End strategy, driving business growth, market share, financial performance, VIP client relationships, exclusive events, boutique talent development, stock management, and after-sales service. The role serves as a brand ambassador, builds a high-performing luxury client ecosystem, and partners with senior stakeholders to strengthen brand presence, client loyalty, and commercial results.

Leads luxury boutique sales and clienteling for IWC, drives individual and team targets, manages VIP relationships, resolves complex client issues, represents the brand, improves boutique operations, and mentors junior associates. Requires at least five years of progressive luxury retail experience, advanced sales and communication skills, and proven coaching ability.

Represent Cartier to provide exceptional, consultative luxury sales. Build and manage client relationships and CRM-driven clientelling, achieve boutique sales targets, support inventory and boutique operations, and contribute to a collaborative team culture and event activations.

Provide exceptional client service and drive sales in Montblanc's Sydney flagship boutique. Build rapport with clients, meet sales targets, maintain impeccable presentation, work collaboratively with the team, and represent the Montblanc brand with professionalism.

Lead psychosocial risk management and wellbeing initiatives across Australia and New Zealand, manage end-to-end workers' compensation claims and injury management, provide WHS advice, conduct incident investigations and HSE risk assessments, deliver safety training, and support physical security and event safety across boutiques, offices and service centres.

Lead Oceania client strategy, using data-driven insights to grow, retain and reactivate high-value clients. Manage clienteling, develop KPIs and dashboards, coach boutique teams, deploy client activation programs, and ensure exceptional in-boutique and event-based client experiences aligned with Maison standards.

Lead and build the Client Experience & Hospitality team at the Sydney Flagship to design and deliver exceptional in-boutique and external client experiences, support sales outreach, manage gifting and budgets, develop partnerships, ensure operational excellence and compliance, and recruit, coach and develop a high-performing client-facing team.