Jobs at Richemont

Lead the daily operation of Richemont’s Sydney Client Relations Centre, overseeing workload allocation, service levels, sales objectives, escalations, and client follow-up. Coach and develop ambassadors, monitor KPIs, support onboarding, resolve complex client situations, ensure process and data-security adherence, identify operational improvements, and report performance insights to the CRC Manager. The role manages multichannel interactions across phone, email, chat, and social media while delivering luxury client experiences.

Manage sales channels and complex client accounts for luxury products. Develop sales strategies, cultivate decision-maker relationships, deliver tailored presentations, configure solutions, negotiate pricing and contracts, oversee service-level agreements, monitor performance metrics, maintain CRM processes, ensure partner compliance, and develop product education. Serve as a subject matter expert while supervising and advising junior colleagues.

Manage commercial strategy and operational excellence for Vacheron Constantin across Australia and New Zealand. Responsibilities include driving wholesale sales performance, managing retailer relationships, optimizing product assortments and inventory, preparing sales and operational reports, maintaining business-system data integrity, and coordinating with regional and global teams. The role requires strong luxury-sector experience, analytical capability, stakeholder management, and proficiency with Excel, Power BI, SAP, or similar systems.

Develops customer relationships, identifies sales opportunities, presents luxury watch products, manages customer inquiries and complaints, records interactions in CRM, and conducts follow-up activities to drive retention and business development. The role also supports internal communications, follows regulatory and company procedures, and continuously develops product, industry, and sales expertise.

Leads the HR strategy for Cartier Australia and New Zealand, advising executives and supporting approximately 180 employees. Oversees workforce planning, compensation, talent acquisition, onboarding, learning and development, succession planning, employee relations, engagement, immigration, HR data, budgeting, and strategic HR projects. The role partners closely with retail leaders and regional and global HR teams while ensuring compliance with local employment laws and company policies.

Leads Richemont’s Oceania High-End strategy, driving business growth, market share, financial performance, VIP client relationships, exclusive events, boutique talent development, stock management, and after-sales service. The role serves as a brand ambassador, builds a high-performing luxury client ecosystem, and partners with senior stakeholders to strengthen brand presence, client loyalty, and commercial results.