Sendbird Innovation & Technology Culture

AI didn't sneak up on Sendbird, we saw it coming because we were already living inside the data. We spent ten years processing billions of conversations. When large language models changed what was possible, we didn't just add AI features to an existing product. We rebuilt our entire strategic direction around it.

That's not a marketing line. In late 2024, we made the full pivot to AI-first customer experience. By early 2025, we had an enterprise AI agent in market. By late 2025, we'd rebranded entirely to reflect what we'd become. Most companies talk about innovation. We made hard calls, moved fast, and shipped.

The innovation that matters most at Sendbird isn't the pivot, it's the mindset behind it. We don't wait for the industry to tell us where it's going. We look at what we know, what we've built, and what customers need. We move before the answer is obvious. That's the thinking we hire for.