Teams at Thermo Fisher Scientific

Develop and execute strategic partnership plans for major pathology, clinical, and healthcare customers across Australia and New Zealand. Build executive relationships, identify revenue opportunities, lead complex negotiations, coordinate cross-functional teams, develop customer solutions, and conduct business reviews. The role uses customer and market insights to improve partnership performance, strengthen customer experience, and drive sustainable commercial growth.

Drive profitable revenue for laboratory plastics and liquid-handling automation products across an assigned territory. Develop new and existing customer relationships, qualify opportunities, manage sales pipelines, close deals, and provide technical support. Collaborate with account managers, product managers, marketing, and technical teams to execute territory strategies, maintain accurate forecasts, resolve customer needs, and achieve growth targets.

Supports commercial sales teams through quotation and RFQ processing, customer and field-team inquiries, order fulfillment, equipment demonstrations, returns, shipment issue resolution, CRM updates, and reporting. Coordinates with customers, couriers, warehouses, service providers, finance, and supply chain teams. Uses Salesforce, Oracle E1, and Excel while ensuring compliance, accurate documentation, process improvement, and exceptional customer service.