Job Title
Account DirectorJob Description Summary
Are you a senior Facilities and Property Management leader ready to take ownership of a high-profile, complex portfolio?Cushman & Wakefield is seeking an experienced Account Director to lead a major NSW Government transport portfolio, overseeing a large-scale, multi-site operation and driving performance, compliance, and strategic outcomes.
This is a critical role focused on strengthening service delivery, leading a high-performing FM & PM team, and positioning the account for long-term success.
Job Description
You will take ownership of a large, complex portfolio (~400 sites across NSW), managing a team of Facilities Managers and Property Management support functions.
With a strong focus on Facilities Management delivery, you will ensure operational excellence, drive continuous improvement, and enhance client outcomes within a safety-critical and highly regulated environment.
This is a high-impact role on a key strategic account, offering the opportunity to shape performance, influence outcomes, and drive long-term value.
Key Responsibilities
Lead and mentor a team of Facilities Managers, Property Manager and offshore support ensuring high performance and accountability
Oversee end-to-end Facilities Management service delivery across a large NSW portfolio
Act as the senior client interface, managing key stakeholder relationships
Drive contract governance, compliance, and performance reporting
Identify and implement continuous improvement initiatives and value-add opportunities
Manage financial performance including budgeting, forecasting, and P&L oversight
Ensure all regulatory, safety, and contractual obligations are met
Support strategic initiatives to strengthen account performance and outcomes
About You
Extensive experience in Facilities Management leadership roles (essential)
Proven ability managing large, complex, multi-site portfolios
Strong people leadership experience managing multi-disciplinary teams
Highly commercial with experience managing budgets and P&L
Confident engaging with senior stakeholders and government clients
Proactive, solutions-focused and driven to improve performance and outcomes
Experience in government or highly regulated environments (desirable)
Why Join Us?
Work on a high-value, strategic government account
Opportunity to lead and elevate a large FM operation
Play a key role in driving performance and future growth
Hybrid working with strong stakeholder exposure
Join a globally recognized organization with strong career pathways
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”
