Account Manager - NSW

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

The Opportunity

We are seeking a dynamic Account Manager (NSW) to join our ANZ Sales team.

This is a unique opportunity to combine your clinical expertise, surgical capability, and commercial acumen to drive business growth and deliver exceptional outcomes for customers and patients.

You will play a critical role in supporting ENT surgeons, audiologists, and healthcare professionals—providing surgical support, delivering training programs, and driving adoption of Cochlear’s implantable hearing solutions.

Key Responsibilities

Drive Sales & Business Growth

• Achieve sales targets and revenue objectives within your territory

• Develop and execute territory and account plans aligned to business strategy

• Identify growth opportunities, competitive positioning, and customer needs

• Build strong relationships with surgeons, audiologists, operating theatre teams, and procurement stakeholders

• Deliver product presentations and business proposals to customers

Deliver Clinical & Surgical Support

• Provide expert surgical and technical support during Cochlear implant procedures

• Support new and existing surgeons, particularly during onboarding and early cases

• Troubleshoot clinical, surgical, and device-related queries

• Ensure optimal product use and clinical outcomes across accounts

Training & Capability Building

• Identify training needs and deliver tailored training programs for internal teams and healthcare professionals

• Lead product education, clinical workshops, and surgical training initiatives

• Support execution of annual training calendars in partnership with Sales Leadership

Customer Experience & Engagement

• Act as a trusted clinical and commercial partner to customers across your territory

• Provide guidance on candidacy, patient pathways, and product solutions

• Develop strategies to increase surgeon engagement and referral pathways

• Deliver exceptional service through both in-person and remote support

Advocacy & Cross-Functional Collaboration

• Maintain accurate customer data and insights in CRM (Salesforce)

• Partner with Marketing and cross-functional teams to deliver events and programs

• Provide market intelligence and competitor insights to inform strategy

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers.  We are looking for a commercially driven professional who thrives in both surgical & clinical environments and values relationship-building.

Required Experience & Skills

• Bachelor’s degree in business, Healthcare, Nursing, or related field

• Minimum 3+ years’ experience in medical device or healthcare sales

• Strong experience supporting clinical or surgical environments

• Proven ability to build and manage relationships with healthcare professionals

• Excellent communication, presentation, and influencing skills

• Ability to work both independently and collaboratively in a team environment

Ideal:

• Prior experience in the hearing industry with either hearing aid sales, Cochlear Implants and / or Bone Conduction technologies.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com