- Permanent Full Time
- 38 hours per week
- $90,188 FTE per year + Super + Not for Profit Salary packaging
- Location: Port Macquarie NSW
- Make a meaningful difference to the lives of Australians in need!
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.
Find out more about us and our purpose.
Your Opportunity
We’re looking for a passionate and skilled Case Manager to join our Families Together Program, delivering intensive, strengths-based support to families experiencing complex challenges.
This is a rewarding opportunity to work alongside families to keep children safe at home, prevent escalation into the child protection system, and create meaningful, long-term change.
You’ll provide holistic, in-home support to families, working flexibly and collaboratively to address a range of needs including parenting, family relationships, safety, wellbeing, and connection to services.
With a pool car provided for outreach work during business hours, you'll have the opportunity to engage directly with families in their homes and communities, providing personalized support where it matters most.
Your key responsibilities will be to:
- Deliver intensive case management to families with complex needs
- Conduct home visits and provide outreach-based support
- Undertake comprehensive assessments and develop tailored case plans
- Support parents to strengthen parenting capacity and family functioning
- Identify and respond to risks relating to child safety and wellbeing
- Coordinate with internal and external services to deliver integrated support
- Maintain accurate case notes, reports, and compliance documentation
- Work flexibly, including occasional after-hours support
Requirements for Success
- Qualification in Social Work, Psychology, Welfare, Community Services or similar
- Demonstrated experience in case management, particularly with families and children, is essential.
- Knowledge of issues like domestic violence, mental health, and child development is highly valued.
- Ability to engage hard-to-reach families and build trust
- Excellent communication, documentation and stakeholder management skills
- Current driver’s licence and willingness to travel
- Current Driver’s Licence.
- First Aid Certificate.
Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Your benefits
To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:
- Rewarding work – every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via AccessPay)
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Opportunity to purchase additional annual leave
- Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]
Find out more about a career with Mission Australia.
How to apply
Click ‘Apply’ and send your application today!
As a committed Circle Back Initiative employer, we will respond to your application.
Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you
