Client Enablement Optimisation Manager

Empower Australia’s Payments Future with Cuscal

At Cuscal, your work directly contributes to shaping the future of payments in Australia. From enabling seamless client experiences to driving innovation across our product ecosystem, you’ll play a key role in delivering solutions that impact millions of customers.

Join a collaborative, forward-thinking organisation where innovation and continuous improvement are at the heart of everything we do. At Cuscal, you’ll be supported to grow your career while delivering meaningful outcomes.

Forward with Cuscal.

Your Opportunity

We’re looking for a Client Enablement Optimisation Manager to join our Product division and play a critical role in accelerating client onboarding and improving enablement across our product suite.

In this role, you’ll focus on embedding enablement into product design, driving efficiency across onboarding processes and ensuring scalable, consistent client experiences. You will work closely with product, delivery and client-facing teams to streamline how clients are onboarded and enabled across Cuscal’s platforms.

You’ll also be instrumental in early-stage client engagement, shaping enablement approaches from the point a Statement of Work is signed through to implementation handover.

You’ll also make an impact by:

• Developing and evolving a strategic roadmap to accelerate client enablement across products
• Embedding enablement thinking into the product development lifecycle to support faster client readiness
• Driving efficiencies through automation, standardisation and process optimisation
• Creating and maintaining enablement playbooks, templates and knowledge resources
• Partnering with stakeholders across Product, Delivery, Sales and Client teams to ensure alignment
• Supporting pre-enablement activities by understanding client needs and shaping onboarding strategies
• Identifying risks, dependencies and opportunities to optimise onboarding outcomes
• Contributing to scalable, repeatable and high-quality client onboarding practices

About You

You are a collaborative and commercially minded professional who is passionate about delivering outstanding client outcomes. You thrive in cross-functional environments and bring a strong understanding of how to design scalable, efficient onboarding and enablement processes.

You’ll also bring:

• Experience in client onboarding, enablement strategy, or implementation within financial services or technology environments
• Strong understanding of payments ecosystems or complex product environments
• Proven ability to work across Product, Delivery and Client teams to drive outcomes
• Experience embedding enablement into agile product development cycles
• Strong stakeholder management and influencing skills
• Analytical mindset with the ability to solve complex operational challenges
• Excellent communication, presentation and relationship-building capabilities
• High attention to detail with a strong customer-first focus

Why Cuscal? 

Careers at Cuscal | Cuscal

At Cuscal, you’ll experience interesting work that’s transforming. It’s the best of both worlds: the security of an established organisation and the energy of a company committed to innovation. For 60 years, we’ve set the standard in payments, and now we’re preparing to redefine it for the future. 

Here’s what sets us apart: 

Pioneering leadership: From enabling seamless tap-and-go payments to pioneering new platforms, we’ve never settled for the status quo. 

Collaborative culture: You’ll team up with brilliant minds across disciplines, working together to deliver ground-breaking solutions. 

Room to grow: As we expand into new territories and tackle bold ventures, you’ll have opportunities to progress your career and build an impressive resume. 

Join us and see what happens when curiosity meets opportunity. 

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities
• Wellbeing focus: We support your physical, mental and financial health with holistic initiatives and access to discounts via Cuscal Advantage
• Inhouse Barista: for whenever you feel like your favourite hot beverage

Join us and reimagine the future

Ready to make an impact? Click APPLY to join Cuscal today.

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision. Applications may be reviewed as they’re received, so don’t wait - apply now.

Cuscal is an equal opportunity employer committed to creating a diverse, inclusive and barrier-free workplace. We welcome applications from Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ communities and individuals from culturally diverse backgrounds.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.