Digital Product Owner (Adviser)

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team
 

The  Digital Product Owner (Adviser) role sits within our Digital & Customer Experience team alongside other Product Owners, UX/UI Designers and content copy writers.

You will develop and execute our digital strategy and product roadmap for our adviser web portal, Firstnet Adviser. Working closely with Product, Technology, Operations, and Distribution stakeholders, you will be accountable for leveraging adviser insights and research to help shape and prioritise the product backlog to ensure we deliver innovative digital solutions for our advisers.  

Your Responsibilities

• Lead the end-to-end delivery of the product roadmap for advisers ensuring alignment with business objectives and regulatory requirements.
• Conduct market research and user testing to inform product decisions and ensure a seamless user experience.
• Collaborate with cross-functional teams including Product, Distribution, IT, cyber security, and UX/UI designers to define and prioritise project requirements.
• Ensure timely delivery of key milestones by working alongside IT delivery and project managers.
• Ensure you deliver a seamless user experience that helps drive efficiency for advisers and support staff
• Communicate and present regular updates on project progress, risks, and issues to stakeholders including executive leadership team.
• Ensure the project adheres to best practices in security and compliance.

Your Capability and Experience

• Deep understanding of financial adviser workflows 
• Solid experience as a Digital Product Owner or similar role such as a Product Development Manager
• Experience in the superannuation or wealth management industry is essential
• Strong understanding of digital platforms, AI, and emerging technologies
• Proven ability to define and deliver product roadmaps aligned to customer and business outcomes
• Experience working in Agile environments with end-to-end responsibility for backlog and delivery
• Strong problem-solving skills, using data and insights to inform decisions and prioritisation
• Excellent stakeholder management and communication skills, including engagement with senior stakeholders
• Track record of delivering adviser related digital experiences that improve usability and efficiency

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services  
• Additional leave day to celebrate your birthday
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).