eCommerce Account Manager

Job Description
eCommerce Account Manager

• Grow your eCommerce career in a global FMCG organisation
• Flexible work arrangement - 3 days in office, 2 days remote
• Collaborative and dynamic work environment

Grow Your eCommerce Career with Kraft Heinz!
Are you an eCommerce professional looking to advance your career in FMCG? Do you want to join a dynamic team with a proven track record of internal growth and career advancement opportunities? We have an exciting permanent opportunity for an eCommerce Account Manager in our Sales team based out of our Melbourne CBD office.
The Company
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
Key position responsibilities include, but not limited to:

• Manage external relationships with pureplay customers across Australia and New Zealand, focusing on Q-Commerce, marketplaces, and other pureplay platforms.
• Build and execute long-term growth strategies, meet sales targets, and manage P&Ls for the pureplay channel.
• Optimise the digital shelf by driving A+ content and leveraging tools like Profitero to track and improve content performance.
• Develop tailored strategies for Amazon, including managing external relationships and account performance.
• Collaborate with marketing teams to ensure brand representation and drive retail media test-and-learns across pureplay platforms.
• Maintain accurate product information and digital assets across platforms using tools like Salsify and SKUvantage.
• Build strategies to improve organic search rankings and drive Cost Per Click (CPC) campaigns within budget.
• Partner with cross-functional teams to align with the omnichannel vision and contribute to overall business growth

About you:

• Experience in the FMCG industry, with a strong understanding of sales and marketing.
• Strong analytical skills and proficiency in Excel are key, with the ability to analyse data, build reports, and create presentations.
• Confidence in managing external commercial relationships and collaborating with multiple stakeholders.
• Familiarity with Amazon, digital shelf platforms (e.g., Profitero), or PXM platforms (e.g., Salsify)(desirable)
• A proactive mindset, ownership of responsibilities, and a drive for continuous improvement
• A Bachelor's degree, ideally in Business, Marketing, or a related field, forms the foundation of your qualifications.
• A strong background in the eCommerce channel, particularly with pureplay platforms, along with expertise in managing P&Ls, sales targets, and forecasting
• Eligibility to work in Australia or New Zealand - with full working rights

Benefits of working with us

• Hybrid Working - Flexibility around when and where you work
• Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave - paid time off for both primary AND secondary caregivers
• Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
• Novated Leasing
• Great Place to Work certification in Australia and New Zealand
• In House Training Programs
• Corporate Discount Programs

Ready to make an Impact?
If you're passionate about eCommerce, thrive in a fast-paced environment, and enjoy collaborating with cross-functional teams, we want to hear from you! Submit your application soon, as we will be reviewing applications as they come in and may close the ad early.
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Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.