Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.
Build your career in group travel and become an essential part of a team delivering seamless air travel experiences for meetings and events. You’ll help keep programs organized, accurate, and running smoothly from launch through post-event follow-up.
As a Group Air Coordinator in our Group Travel team, you coordinate group air program setup, reporting, and day-to-day logistics so travelers and stakeholders have a consistent experience. You serve as a key point of contact across clients, travel advisors, and internal partners while managing timelines, documentation, and updates throughout the program lifecycle.
Job responsibilities
- Coordinate group air program intake, setup, and implementation to support a timely, accurate launch.
- Serve as a primary liaison between clients, travel advisors, and internal teams to support smooth collaboration.
- Schedule and lead client working sessions to review required intake details and align on timelines and next steps.
- Partner with internal teams to confirm testing readiness and establish a go-live date.
- Monitor bookings, registrations, and traveler activity to support accurate program execution.
- Track arrivals and departures and maintain real-time logistics visibility for stakeholders.
- Create and maintain organized program documentation in shared collaboration spaces.
- Generate and manage arrival/departure and other client-requested reports (including risk-related reporting as needed).
- Perform quality control on reports (e.g., traveler identifiers, contact details, ticketing status, and service fees).
- Provide clear status updates to stakeholders and coordinate follow-ups on pending items.
- Complete post-event follow-up within one week to gather feedback and identify improvement opportunities.
Required qualifications, capabilities, and skills
- High school diploma or equivalent.
- Must have 3+ years of experience in the travel industry.
- Intermediate to advanced proficiency with a global distribution system (GDS) and/or self-booking tools.
- Proficiency with Microsoft Excel, Word, and Outlook.
- Strong written and verbal communication skills and the ability to resolve internal and external customer issues.
- Strong time management and multitasking skills, including comfort working across multiple screens/tools.
- Ability to work independently while contributing effectively as part of a team.
Preferred qualifications, capabilities, and skills
- Experience supporting group travel, meetings, or event-related travel programs.
- Experience creating reference guides or training materials to support consistent service delivery.
- Experience assembling and interpreting client data reports to support clear stakeholder communication.
- Experience supporting routine invoice and accounting-related requests.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
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