Head of AI

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands, and serving over 6 million customers worldwide.

Our mission is simple but powerful: to change lives through the power of giving—leveraging borderless payment technology and innovative digital solutions to help people connect and create meaningful moments.

We are entering a pivotal phase in our journey, where AI will fundamentally reshape how we operate.

As Head of AI, you will lead this transformation.

Reporting to the Chief AI Officer, this newly created  role owns and orchestrates Prezzee’s end-to-end AI agenda spanning strategy, execution, and ROI. You’ll lead enterprise-wide AI transformation while also laying the foundations for future innovation, including AI-enabled and agent-driven commerce.

Working closely with the AI Tech Lead and cross-functional partners across Tech, Data, InfoSec, and Architecture, you’ll own AI strategy, prioritisation, and business outcomes, ensuring every initiative is aligned, scalable, and delivers measurable value.

• Shape and execute the AI roadmap, aligning to business priorities across growth, product, and operations
• Drive measurable business impact from AI initiatives, including revenue growth, improved customer experience, and more efficient internal operations
• Build out our partnerships with leading AI providers such as Google, AWS, and Anthropic that accelerate capability and innovation
• Establish and build out AI governance, security, and responsible AI frameworks in collaboration with InfoSec
• Partner with Data and Architecture teams to ensure strong foundations and delivery readiness
• Shape Prezzee’s future in AI-driven and agent-enabled commerce
• Champion and deliver a workforce AI literacy program, empowering teams to work smarter with AI
• Provide clear, transparent reporting on progress, risks, and ROI to senior stakeholders

• A clear AI roadmap delivering measurable ROI
• High-impact AI use cases deployed across product, operations, and customer experience 
• Established AI governance and responsible practices
• Strong partnerships with leading AI providers driving capability uplift 
• Increased AI adoption and literacy across the organisation

• Proven experience leading large-scale AI, data and/or digital transformation programs
• Combines transformation leadership with knowledge of AI and Data across AI-native applications, data platforms and use case delivery
• Ability to translate strategy into clear, executable plans and initiatives with strong focus on measurable outcomes
• Experience managing strategic technology partnerships and internal stakeholders across all levels with strong influencing skills
• Ability to bring clarity to ambiguous problems by acting as linking pin between technical and business teams
• A builder mindset; comfortable balancing vision with hands-on execution with clear focus on quality, security, and doing things the right way
• Understanding of e-commerce, payments, and transactional systems preferred

Prezzee has been recognised as Foundry’s Computerworld 2024 & 2025 Best Places to Work in IT, reflecting our commitment to innovation, inclusion, and creating an environment where people can do their best work.

We are a global team united by our values:  Give openness, Give greatness, Give magic, Give a damn, and Give ingenuity.

At Prezzee, you’ll be part of a company that is actively shaping the future of digital gifting—and now, the future of AI-driven commerce. This is your opportunity to make a real impact at scale.

We Offer:

• Prezzeeversary Leave – Extra day of annual leave for each year you’re with us.
• BirthYay Leave – Celebrate you with a paid day off during your birthday month.
• Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
• Office Allowance – One-time payment to upgrade your office setup.
• Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team.
• Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus.
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions.
• Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers.
  

Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process, We also encourage you to let us know of your pronouns at any point of the process.