Implementation Project Manager

A LITTLE ABOUT US

Shippit is Australia’s best connected shipping software. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, we’re truly global in our approach and have the benefit of being a free moving scaleup with the security of impacting a growing industry that needs some love and attention.

THE ROLE

We are seeking a commercially-saavy Implementation Project Manager to be part of our Customer Solutions team responsible for scoping, designing and delivering solutions that enable our Enterprise and Mid-Market customers to extract maximum value from the Shippit product.

This role operates across the full customer lifecycle - from pre-sales discovery, solutioning and scoping, implementation delivery, and into the early life shipping and SaaS period post-go-live to ensure successful activation and adoption.

Project Managers work closely with other Shippit teams to design and deliver solutions for both new customer implementations and for existing customers initiatives.

DAY TO DAY

• Own pre-sales discovery, scoping and solution design, partnering with Sales and Customer Success to translate customer requirements into proposed Shippit solutions and engagements.
• Develop tailored Statements of Work (SOWs) and solution documentation, clearly outlining scope, deliverables, timelines, dependencies and pricing.
• Lead customer discovery workshops and working sessions to understand operational workflows and technical and requirements, and present proposed solutions and delivery plans.
• Manage and deliver a portfolio of projects from initiation through to go-live for both new and existing customers, ensuring engagements are delivered on time, within scope and aligned to customer expectations.
• Act as the primary point of coordination between customer stakeholders and internal teams, setting expectations, managing risks and driving projects toward successful outcomes.
• Oversee the early life shipping period following go-live, partnering with internal teams to ensure successful activation, issue resolution and operational readiness.
• Contribute to the ongoing improvement of implementation playbooks, scoping frameworks and delivery processes to support the scale of Shippit’s delivery capability.
• Identify and execute on opportunities to leverage AI and automation to enhance the customer solutioning process and customer experience.
  

WHAT YOU BRING

• Experience in a SaaS implementation role managing large and complex implementation projects - including discovery, solution design, implementation proposals and project handover activities.
• Strong capabilities in developing tailored statements of work and solution documentation, including activities, deliverables, timelines, and pricing.
• Demonstrated ability to oversee and execute multiple project engagements from initiation to completion, ensuring timely and successful delivery.
• Exceptional at breaking large complex projects into smaller streams of work, aligning and coordinating cross functional teams to get outcomes to budget and scope, at scale, and on time.
• Excellent communication and relationship management skills, with experience leading customer workshops, understanding customer operational needs and managing all facets of the project lifecycle.
• Expert facilitation and training development and delivery capabilities to audiences in-person, virtual and on a one on one and one to many basis for audiences of varied industry and technical experience and knowledge
• Proven ability to coordinate effectively with cross-functional internal teams, ensuring alignment and seamless project execution.
• Adopter of AI and emerging technology that scale customer experience and productivity on a daily basis.
  

LIFE AT SHIPPIT

• Flexible hybrid - ability to mix your working week between The Shippit office and your home office
• We are all builders - we share our successes! Be rewarded with our Employee Share Option Plan
• Family & paw friendly - generous parental leave policy and pet friendly office
• Be healthy - Wellbeing Policy with strong focus on whatever makes you feel good from inside out.
• Fuel your growth journey - Unlocking your potential with a blend of in person and online learning and development opportunities
• Be comfortable - Casual Friday everyday!
• We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes on…
  

FEEL VALUABLE

Join our high-performance culture at Shippit where you can make a difference. We’re on a mission that needs the right #goodhumans to help make ship happen!

Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.

We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #6 Best Place to Work by AFR in 2023. It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.

Watch this - Culture at Shippit

Our recruitment process - we don't like to complicate things

• Phone screening - nice and simple to start, let’s get to know each other.
• Hiring Manager Interview - met your potential new manager.
• Technical/ Functional Interview - let your skills do the talking.
• Values Interview - are you aligned in how your approach your work?
  

Get in touch

Apply now, and let's create something extraordinary!