Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.
Your Team
Join a supportive team where your customer service skills can launch a rewarding corporate career. Receive comprehensive training, ongoing coaching and genuine opportunities for progression while helping customers achieve their financial goals. Build valuable professional skills and grow your career through clear development pathways in one of Australia's leading financial services organisations.
Responsibilities
Deliver exceptional customer experiences and support to members, advisers and employers across a range of enquiries.
Build trusted customer relationships by guiding customers through enquiries with confidence, empathy and care.
Build trusted customer relationships by guiding customers through enquiries with confidence, empathy and care.
Use multiple systems and resources to accurately resolve customer queries and maintain records.
Identify, investigate and escalate issues where required to ensure the best customer outcomes.
Contribute to a positive, collaborative team culture while embracing ongoing learning, coaching and development.
Work within compliance requirements and quality standards while striving to deliver great customer experiences.
A passion for helping people and delivering exceptional customer experiences, with experience in retail, hospitality, travel, airlines, contact centres, reception, administration or other customer-facing environments.
- Strong communication and engaged listening skills, with the ability to build rapport and create positive customer experiences.
- Confidence using multiple systems and learning new information in a fast-paced and evolving environment.
- A proactive and adaptable approach, with a willingness to embrace feedback, coaching and continuous development.
- Strong attention to detail and the ability to manage multiple priorities while maintaining accuracy.
Financial services experience is highly regarded but not essential. If you've built strong customer service skills in a fast-paced environment, we'll provide the training, coaching and support needed to help you succeed.
Please note: As part of our recruitment process, shortlisted candidates will be required to attend one of our Engagement Centre sessions on 2 September 2026 or 11th September 2026.
Colonial First State Sydney, New South Wales, AUS Office
George St, Sydney, New South Wales, Australia, 2000
