Hands-on internship providing mentoring in IT support: administer software, manage user accounts, build and deploy computers, triage and resolve tickets, respond to client alerts, handle common "Fast Track" requests, and deliver customer-focused phone and email support following ITIL V4 best practices.
At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.
We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast!
This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required!
In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.
You will learn how to:
- Administer and manage software.
- Create and remove user accounts
- Build and deploy computers to meet client requirements.
- Respond to clients' IT-related alerts and resolve their technical issues.
- Triage and assign incoming tickets through our ticketing system.
- Solve “Fast Track” tickets (common, well documented requests) for our clients. deliver exceptional customer service and technical support over phone and email. deliver IT support best practices (ITIL V4)
Requirements
- IT related Bachelor degree.
- Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills.
- Good attention to detail.
- Engaging personally that reflects through your communication. Excellent phone manner under pressure.
- Good time management skills.
- Customer service experience.
Benefits
- Opportunity to work with an experienced team of Service Experience Engineers.
- Great environment with regular staff events, free drinks and breakfast.
- Company culture that fosters learning and development
The Missing Link North Sydney, New South Wales, AUS Office
North Sydney, Australia
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