Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Basic understanding of IT systems, including Windows/Mac operating systems and common business applications
- Familiarity with helpdesk ticketing systems and remote support tools
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently
- Excellent communication skills, with the ability to explain technical concepts to non-technical users
- Customer-focused mindset with a commitment to delivering high-quality support
- Ability to prioritise tasks and manage time effectively in a fast-paced environment
- Willingness to learn and develop technical skills across hardware, software, and networking
- Relevant certifications (e.g. CompTIA A+, ITIL Foundation) or equivalent practical experience are desirable
Core responsibilities:
- Provide first-line technical support to end users via phone, email, and ticketing systems
- Log, prioritise, and manage support tickets, ensuring timely resolution and accurate documentation
- Troubleshoot common hardware, software, and network issues across desktops, laptops, and mobile devices
- Assist with user account management tasks such as password resets, access requests, and permissions
- Install, configure, and maintain standard software applications and operating systems
- Escalate complex or unresolved issues to Level 2/3 support teams with clear and detailed notes
- Support onboarding and offboarding processes, including device setup and system access
- Maintain knowledge base articles and contribute to documentation for recurring issues and solutions
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.
