Job Description:
Join the DXC team and contribute to bringing DXC’s claims management expertise to the people of New South Wales.
With over 20 years’ experience in workers compensation claims management, a unique opportunity exists to join a new DXC team. DXC are currently partnering with a reputable Government Health Organsiation, setting up their Wokers' Compensation Department and would love you to join the team as a Mental Injury Claims Case Manager.
As a Mental Injury Claims Case Manager you will manage and support employees who have sustained mental or psychological injuries due to work-related incidents. You will work closely with medical professionals, legal teams, claimants, and employers to ensure that the injured employee receives appropriate care, support, and benefits in line with workers' compensation regulations.
Key elements to this role include
- Oversee and manage workers' compensation claims related to mental or psychological injuries, including stress, anxiety, depression, and post-traumatic stress disorder (PTSD).
- Collaborate with medical professionals to assess the severity and nature of the mental injury, ensuring that the claim meets workers' compensation eligibility requirements.
- Work with healthcare providers to ensure that employees receive appropriate mental health care and treatment, including therapy, counseling, and psychiatric services.
- Review and assess medical documentation, treatment plans, and progress reports to determine the appropriate course of action for claims approval and continued support.
- Serve as the main point of contact for injured employees, their medical providers, and insurance carriers. Provide clear and timely communication on the status of the claim, benefits, and any necessary steps in the process.
- Act as an advocate for employees, ensuring they have access to the necessary resources, such as rehabilitation programs, support groups, and workplace accommodations, to facilitate their recovery and return to work.
- Ensure that all claims and case management activities comply with state and federal workers' compensation laws, as well as company policies. Maintain accurate and up-to-date documentation of each case, including medical records, treatment plans, and case notes.
- Address any disputes or issues that arise during the claims process, working closely with legal and claims departments to resolve concerns and ensure fair outcomes.
- Prepare and submit regular reports on case progress, outcomes, and any emerging trends in mental injury claims to management and relevant stakeholders.
To be successful
- Experience as a Case Manager with the NSW Workers Compensation Scheme, ideally in Return to Work or Long-Term Case Management
- Excellent communication and organisational skills.
- Outstanding customer service skills.
- Decision making, negotiation and influencing skills
- Ability to work in a team environment.
- Ability to work with different IT applications.
- Experience assessing and determining liability on claims.
- Preparing for, attending and performing at claims reviews highlighting your excellent claims strategies, results and
communicating further with your stakeholders. - Assist workers in returning to work and manage chronic ill health through person-centred case management.
- Ensure entitlements to compensation are made appropriately and timely
Flexible working arrangements
Our virtual first approach means we offer a high degree of work flexibility. Our teams are spread across multiple geographies delivering a broad range of services. We tailor working arrangements that work for our people. These include working from home, within metropolitan or regional offices, and on customer sites.
Employee benefits
DXC offers competitive remuneration, benefits, training, and career opportunities, reflecting our commitment to improving the lives of our employees and the communities in which we live and work.
Some of these benefits include
- Extensive resources to support your onboarding and continued development, including DXC University
- DXC recognition, our global virtual platform which fosters a culture of appreciation and celebration with real-time reward and recognition
- More time to do the things you love with flexible leave options, including purchased leave
- Time to give to the community with charitable and emergency services volunteer days
- An Employee Assistance Program to support you and your family
- Novated leasing discounted health insurance, paid parental leave and many other discounts.
We know that great people refer to great people. We will reward you when you bring your friends and family to work at DXC.
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this into action through our social impact practice.
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, please press the "Apply Now" button to submit your resume.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
