Operational Risk Manager

Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.

Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting!)

Job Description

We are seeking a trusted advisor to support our business and risk committee in balancing risk, control, and assurance with our business strategy. The role involves advising and educating risk and process owners on implementing an Operational Risk Management Framework using modern ERM software. You will provide independent challenge to senior management on risk profiles and assessments, assist in promoting a risk-aware culture, and support risk-based decision-making. Additionally, you will review end-to-end business processes, gain insights into operations, and offer recommendations for improvement.

What You’ll Do:

• Update and formalize the risk framework to support business growth.
• Coordinate risk reporting for key meetings and manage key risk indicators.
• Use and maintain the Shift Enterprise Risk Management (ERM) tool for risk documentation and reporting.
• Provide risk advice on new products and initiatives.
• Ensure risks are documented and managed in new projects.
• Support risk owners with risk & control self-assessments (RCSA) and update risk registers.
• Evaluate risk management practices and conduct process reviews.
• Escalate risks outside the business risk appetite and provide recommendations.
• Support and manage critical/high-risk incidents.

Qualifications

What you’ll bring: 

• 3-5 years of experience in operational risk assessment, advisory, and process audit/assurance.
• Proven ability to lead risk discussions and assist risk and control owners with Risk & Control Self-Assessments (RCSA).
• Familiarity with incident management processes.
• Proficiency in data analysis for insights and validation of key indicators.
• Experience in using data for ongoing monitoring of control effectiveness.
• Experience in commercial lending or cyber risk is advantageous but not required.

Additional Information

Key benefits: 

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.

• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.

• Family support – industry leading 26 weeks paid parental leave.

• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones. 

• Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you. 

• Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities