Principal Product Manager - AI Platform

We're hipages, Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives. With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

About the role

hipages is going all-in on an AI-driven product model, and you'll own the AI platform that makes it possible. You'll lead our AI infrastructure and Front-End Core teams, setting the guardrails every product team builds on, and proving it out on our biggest re-platform so far.

Why join our Product?

• Hybrid working model
• Competitive salary, benefits, and everyday discounts
• In-house Talent Development team to prioritise personal and career growth
• Cross-functional collaboration
• Hands-on learning opportunities and workshops for continuous upskilling

How you will add value

• Own the strategy and roadmap for hipages' AI infrastructure layer, such as agent harness, context architecture, evaluation tooling, and institutional knowledge systems.
• Define the patterns and guardrails that other product teams plug into for AI work, holding the quality bar across memory, context, prompt structure and evaluation.
• Unify app logic across our Homeowner and Business apps, and drive consolidation to a single CMS on our unified design system.
• Embed automated quality gates across CI/CD and drive adoption of E2E testing, delivering faster, more reliable releases.
• Link performance metrics to business KPIs, building observability, performance budgets and app health metrics tied to real outcomes.
• Build machine-readable, AI-ready front-end architecture and champion our Toolbox AI Native Design System and MCP server.

About you

• 8+ years in Product Management, including cross-functional teams shipping production software in SaaS, marketplaces or B2C digital environments.
• Strong commercial and technical acumen, with critical thinking under ambiguity.
• A systems thinker who considers the wider ecosystem, dependencies and long-term consequences, rather than just individual components.
• Data-informed, you build evaluation into delivery rather than treating it as an afterthought.
• A track record with AI in a real production environment, such as agent tooling, prompt and evaluation systems, or data source connections.
• Technically credible enough to hold your own with engineers on architecture and trade-offs.
• Highly desirable: experience with legacy decoupling/replatforming, mobile and front-end product work (React Native a plus), or large-scale CMS migrations (Storyblok or similar).

Life at hipages

We're more than just a workplace. We're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

And there's more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader. We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement - we'd love to hear from you.

We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

#LI-JL1 #LI-Hybrid