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Why Tyro?
At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.
It starts with You.
Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.
🎥 Step inside life at Tyro here.
Our design team is a diverse, curious, and passionate group focused on creating intuitive, accessible, and engaging experiences across Tyro’s payment and EFTPOS ecosystem.
As a Senior Product Designer in the in-store Payments & EFTPOS team, you’ll play a key role in shaping how merchants and their customers interact with Tyro’s payment products. You’ll use data, research, and validation to inform decisions and create solutions that make payment experiences seamless, reliable, and delightful.
You’ll collaborate closely with engineers, product managers, and other designers to bring clarity to complex problems and ensure that every interaction with our payment systems feels effortless and human.
What you’ll do:
Strategy
Help define and prioritise what we build, why, and for whom, ensuring every decision is backed by research and data.
Lead discovery and usability testing to uncover pain points and opportunities within our payments and terminal experiences.
Translate insights into design direction, balancing user experience with operational and business goals.
Advocate for evidence-based decision making throughout the product lifecycle.
Craft
Design elegant, functional, and accessible interfaces that simplify complex payment flows.
Prototype and test design solutions iteratively with real users to validate hypotheses and refine experiences.
Use quantitative and qualitative data to guide design improvements and measure success.
Collaborate with engineers to ensure feasibility and quality in implementation.
Contribute to and evolve our design system, ensuring consistency across payment touchpoints.
Collaboration
Work as a trusted partner with product and engineering teams to co-create solutions and align on direction.
Facilitate research sessions, workshops, and design critiques that promote shared understanding and continuous learning.
Contribute to the team’s design culture by sharing insights, tools, and methods for data-informed design.
Impact
Own end-to-end experiences within your product area and be accountable for their quality and performance.
Drive improvements to the way we work, from design ops to how we prototype, research, and ship.
Champion accessibility and inclusive design practices.
Identify cross-team dependencies or overlaps and proactively bring people together to resolve them.
Contribute to the evolution of our design system, patterns, and documentation to help scale design at Tyro.
What you’ll bring:
You’re a thoughtful and data-driven designer who’s passionate about improving real-world experiences through research, testing, and iteration. You balance creative problem-solving with analytical thinking and thrive in collaborative, fast-moving environments.
5+ years of experience designing digital products across web and native apps.
Demonstrated ability to plan, conduct, and synthesise user research and usability testing.
Experience interpreting product analytics and behavioural data to inform design decisions.
Strong visual and interaction design skills.
Ability to clearly communicate design rationale and tell compelling stories through data and evidence.
Experience working in cross-functional agile teams.
A deep understanding of accessibility and inclusive design practices.
Curiosity about emerging technologies (including AI and contactless innovation) and how they can enhance user experience.
What’s in it for you?
We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.
You’ll also receive:
A mix of in-office and remote working
Learning and career development opportunities
16 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing
Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.
Still with us?
If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.
#LI-Hybrid
Tyro Payments Sydney, New South Wales, AUS Office
55 Market St, Level 18, Sydney, New South Wales, Australia, 2000
