Product Manager, Connectivity

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead the strategy and roadmap for an emerging and strategically important product, driving innovation and delivering exceptional customer experiences.  
• Collaborate with senior leaders across the Qantas Group, providing strategic advice on customer propositions and commercial decisions. 
• Permanent role based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

We are seeking an experienced Product Manager Connectivity to design, develop and lead the strategy and roadmap for our inflight Wi‑Fi, ensuring an exceptional customer experience at every stage of the journey. This role involves analysing market trends, identifying new opportunities across entertainment and connectivity, and aligning initiatives with customer and commercial priorities. 

As Product Manager, Connectivity, you will lead performance and relationship management with technology partners, synthesising customer insights and applying human‑centred design principles to continuously enhance the inflight Wi‑Fi experience. A core focus of the role is shaping and executing the monetisation strategy for onboard connectivity, balancing customer engagement and experience with cost, capacity and network performance constraints to deliver sustainable commercial outcomes. 

Collaboration is central to this role. You will provide strategic advice to senior leaders across the Qantas Group, manage critical commercial components including budgets and supplier contracts, and contribute across the broader IFEC portfolio, supporting adjacent products, team development, culture and ways of working, with an expectation to lean in where required. 

You’ll have – 

• 5–10 years of relevant experience in product management or supplier/partner management, with deep expertise in the airline industry, Inflight Entertainment and Connectivity, and the end‑to‑end commercialisation and monetisation of digital or onboard products. 
• Tertiary qualifications in Business, Commerce, Marketing or a related discipline. 
• Strong capability to define and execute product strategy, with a forward‑looking mindset that anticipates future trends, evolving customer needs and emerging technologies. 
• Demonstrated experience translating customer and market insights into commercially viable products, revenue opportunities and long‑term value creation. 
• Highly developed analytical capability, including research, data‑driven decision‑making, financial modelling and problem‑solving to inform product and commercial decisions. 
• Proven commercial acumen, with experience in supplier and partner negotiations, P&L ownership, pricing, commercial forecasting and performance management. 
• A proactive self‑starter who thrives in ambiguity, takes ownership and drives outcomes through influence across senior and diverse stakeholder groups. 
• Strong operational and delivery capability, with hands‑on experience working in agile environments and applying human‑centred design approaches and frameworks such as Jobs to be Done and Business Model Canvas. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Thursday 14th May