Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- Join a high-performing sales team focused on driving growth for Qantas Business Rewards
- Deliver phone-based sales and best-in-class customer engagement through meaningful, data-led conversations
- Fixed-term 6-month, full-time opportunity based at Qantas HQ in Mascot, with a minimum of 3 days onsite
Qantas Business Rewards (QBR) helps Australian businesses turn travel and everyday spend into meaningful value. Members earn Qantas Points on eligible flights and with a wide network of partners, enjoy savings on travel and lounge access, and access exclusive offers. Points can be redeemed for flights, upgrades and more, benefiting both the business and its people. Backed by a team focused on data‑driven engagement and insight, QBR makes business travel smarter and more rewarding.
As a Qantas Business Rewards Customer Engagement Consultant, you’ll be conducting outbound phone calls to Qantas Business Rewards customers to drive revenue, product education and engagement, using data to uncover opportunities. You’ll champion the program’s value, the strength of Qantas’ flying proposition and connect customers with tailored offers and products, and monitor results to deliver stronger engagement.
Your responsibilities:
- Conduct outbound sales calls with business owners and travel arrangers, building trust, rapport and lasting relationships.
- Achieve KPIs across sales engagement, program usage, call quality and customer satisfaction.
- Communicate the value of Qantas Business Rewards and use product knowledge to educate customers and drive engagement.
- Use open questioning to understand customer needs, identify opportunities and recommend relevant products and services.
- Maintain accurate CRM records and follow established processes.
- Stay adaptable in a fast-paced, target-driven environment while contributing to a positive team culture.
- Participate in product training, sales coaching and team performance initiatives.
You’ll have:
- 3–5 years’ experience in outbound telephone sales or account management.
- Engaging phone manner, with the ability to generate interest, build rapport and reduce churn.
- Resilience, energy and a positive mindset in a high-performance, customer-first team.
- Proven ability to achieve sales and customer satisfaction targets.
- Strong communication, discovery and relationship-building skills.
- Commercial acumen, with the ability to interpret and act on data insights.
- Strong attention to detail, organisational skills and ability to manage multiple priorities.
- Proficiency in Microsoft Office; CRM reporting or Salesforce experience desirable.
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Applications close: Tuesday 23rd June, 2026
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
