Job Description
Responsible for supporting Payments & e-Commerce Sales Corporate team in Sao Paulo with client management, business performance, reporting and contract management, as well as other related activities.
Responsibilities
- Timely and accurate confirmation of daily deposits made to retail bank by Corporate clients
- Daily monitoring and tracking of deposit transactions utilizing internal and external systems
- Resolve and remediate discrepancies, customer inquiries, and ad-hoc requests
- Timely and accurate exception handing and customer communication
- Participate in process improvement initiatives designed to improve workflow
- Apply and update standard operating procedures
- Achieving contract service level agreements and expectations with regard to timeliness, accuracy and the overall quality of the results
- Support for sales team with strategic projects associated with management reports and presentations and business reviews
- Understanding the client's account structure, cash flow, and product usage
- Reviewing and analyzing data to identify key trends or risk issues and provide overall summary and actionable recommendations regarding volume fluctuations, data variances, etc
- Supporting product implementations/conversions working with internal and external clients
- Conducting pricing analysis and supporting the development of pricing strategy/recommendations
- Ensuring the maintenance of existing business through high level of customer satisfaction
Qualifications:
- Excellent verbal, written and interpersonal communications skills
- Strong attention to detail
- Must be self-motivated and able to research, analyze, organize and prioritize work with guidance
- Experience with external customer, initiating communication to internal/external stakeholders preferred
- Strong desire and aptitude to learn and question current processes
- Demonstrates the ability to understand Treasury Services products, pricing philosophy, and billing process and procedures
- Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
- Proficient in Microsoft Office (PowerPoint, Excel and Word) and strong analytical and quantitative skill
- Ability to mobilize internal networks and resources
- Fluent in English and Portuguese
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
