As one of the world’s largest IT distributors, we're not just distributing technology, we're shaping the future for our partners and their customers.
We now have a great opportunity within our Cloud team to cover an 8 month maternity leave vacancy. (The likely period of employment will be approximately 8 months including a training period and handover at the end of the assignment).
In this role of Cloud Operations, you will work closely with the Cloud Distribution Sales teams. The incumbent will be the point-of-contact for Cloud Sales and other sales teams and serve as an internal business partner to the other functional teams.
The key components of this role is to provide outstanding sales support and customer service to our customers and internal stakeholders through outbound and inbound telephone contact and other electronics means covering on-boarding of our Partners, quotation and sales order processing for products, services and renewals.
Training will be provided to the successful candidate.
Key responsibilities of this role can best be summarised:
This is a vendor focused role within the Customer Success team which reports and is aligned specifically the Cloud vendors.
Maintains and develops the operational level(s) of the vendor relationship.
Liaising and assisting the Cloud Distribution Sales team with all aspects of the Cloud Partner onboarding process as well as being primary contact for new Cloud reseller Partners.
Work with the over-all Cloud team to build a best practice program and to continually strive for excellence.
End-to-end involvement in the opportunity from quote to cash (support to PDM/ BDM), and perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers.
To be successful in this role, you will need the following skills, experience and knowledge:
Minimum High School Certificate (or equivalent).
Professional communication skills (both verbal and written).
Intermediate Microsoft Office proficiency.
Excellent time management, organizational skills and attention to detail.
Proactive and customer service orientation with the ability to work autonomously.
Experience with bills of materials, quoting and ERP systems (desirable).
Minimum 1 to 3 years of relevant experience in IT systems for quotation, order entry, customer relationship management.
Solid knowledge of applicable vendor products and services.
Solid understanding of sales processes.
IT industry knowledge would be desirable but not essential.
What's on offer
Besides offering a very competitive salary, we also offer:
Great team culture
Hybrid working environment (at least 3 days in the office each week at a minimum);
Great learning opportunities to grow professionally and personally.
Flexible work hours.
On-site parking but also close to the Metro.
If you are seeking an opportunity to work for a leading IT company with a proud Australian history and culture and are available for a period of at least 8 months, then we look forward to hearing from you soon.
At Tech Data, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates.
