EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As we expand, our Technology team is growing rapidly, driving innovation in AI for Workers Compensation. We're transforming the industry with cutting-edge solutions that enhance claims management, improve outcomes, and streamline processes.
At EML, we foster a learning culture, investing in our people to build long-term careers while shaping the future of technology in our sector.
As a Senior Business Analyst you will bridge the gap between business stakeholders and the development team, capturing and documenting business requirements to drive technology improvements including AI.
You’ll work with key members of the team to deliver solutions, support agile processes and identify opportunities to enhance business performance through technology and process improvements. Your proactive approach will help ensure successful project outcomes and support the growth of EML.
This will be a full time, fixed term 12-month contract (with the view to be made permanent) based in the Sydney office, with flexibility to work from home.
YOUR RESPONSIBILITIES
Lead discovery workshops, interviews, and research activities to elicit and clarify business needs from senior stakeholders across the organisation.
Translate complex requirements into clear, concise documentation (e.g. process maps, user stories, acceptance criteria).
Support the end-to-end delivery lifecycle including solution design, sprint planning, testing and go-live.
Identify and recommend opportunities for business and process improvement—particularly those involving AI or automation.
Collaborate closely with Product Owners, Developers, QA, and Change Managers to ensure consistent delivery of high-quality solutions.
Champion user needs and stakeholder priorities while ensuring technical feasibility and alignment to strategy.
ABOUT YOU
Full Australian working rights without restriction.
3-5 years' experience in a Business Analyst role within a fast-paced business environment.
Strong interpersonal and communication skills, with the ability to work proactively and collaboratively.
Experience with the full software development lifecycle and agile methodologies, including tools like Jira and Confluence.
Proven ability to analyse complex data and translate business requirements into actionable solutions.
Experience or exposure to AI concepts and technologies is highly regarded.
Ability to support change management and contribute to internal initiatives within a high-performing team.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
